At a Glance
- Tasks: Lead a dynamic team and ensure excellent customer service at our busy Paintwell branch.
- Company: Join Brewers Group, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 33 days holiday, and comprehensive benefits package.
- Other info: Ranked in The Sunday Times Best Places to Work 2026, with great career progression opportunities.
- Why this job: Make a real impact in a supportive environment focused on growth and development.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 38556 £ per year.
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy Paintwell branch in Droitwich. Located on Unit 6a Salwarpe Road, our Droitwich PaintWell store proudly serves local homeowners and tradespeople with the broadest range of decorating materials. Customers will find everything they need in store, including trade and designer paints from a wide variety of brands and all of the decorating materials needed to complete their home décor projects.
Part of the Brewers Group, PaintWell is dedicated to delivering high quality products and expert advice to all of our customers. The team has a vast amount of service and industry experience with Brewers, and it’s no wonder we have built a strong customer base. The branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
Managing a team of 4 you will play a vital part in helping us serve customers and keeping the branch running smoothly. To succeed in the role of Retail Branch Manager you will:
- Demonstrate management or supervisory experience in a similar or relevant role.
- Have experience of developing a team.
- Have a proven track record of achieving sales targets and generating new business.
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service.
- Understand our focus on customer service and the Brewers values.
- Have the ability to positively represent the Company to a wide range of customers.
- Be able to work on your own initiative.
- Knowledge of the local area would be beneficial.
Who we are looking for to join our team:
- Excellent leadership skills with the ability to motivate and drive excellence.
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Previous experience in the Decorative Industry would be an advantage, not essential, as full training will be given to the right candidate.
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
- A proven track record of achieving sales targets and generating new business.
- Keen to learn, develop skills, and progress within our industry.
- Willing to attend training to become a Fire Marshall.
In return we offer a comprehensive benefits package consisting of:
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays – increasing with service.
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children to access unlimited medical advice when you need it.
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments.
- Brewers Colleague discounts giving you huge savings on home improvements.
- Discounts and rewards with selected partners – major high street brands, supermarkets, etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive Induction Programme and ongoing development.
- After a qualifying period, you will also be eligible for additional benefits such as profit‑related pay, enhanced maternity/paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District.
More Details - Retail Branch Manager employer: Brewers
At PaintWell, part of the Brewers Group, we pride ourselves on being a family-owned business with over 120 years of heritage, offering a supportive and dynamic work environment in Droitwich. As a Retail Branch Manager, you will lead a dedicated team, benefiting from a competitive salary, extensive training, and a comprehensive benefits package that includes generous holiday allowances and employee discounts. Our commitment to colleague development and a strong emphasis on teamwork ensures that you will have ample opportunities for personal and professional growth while contributing to our mission of delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land More Details - Retail Branch Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brewers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brewers!
We think you need these skills to ace More Details - Retail Branch Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brewers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brewers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brewers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brewers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
