At a Glance
- Tasks: Deliver exceptional customer service and assist with stock maintenance in a vibrant retail environment.
- Company: Join the family-owned PaintWell, part of the Brewers Group, with over 120 years of heritage.
- Benefits: Enjoy competitive pay, 33 days holiday, and discounts on home improvements.
- Other info: Flexible hours, comprehensive training, and opportunities for career progression await you!
- Why this job: Be part of a supportive team where your growth and development are prioritised.
- Qualifications: Great communication skills and a friendly personality; retail experience is a plus but not essential.
The predicted salary is between 11254 - 11254 £ per year.
We have an exciting opportunity for a friendly and reliable Part Time Retail Sales Advisor to join the team at our PaintWell store in Norwich. Providing exceptional service to our customers in branch, you will play a vital part in helping us serve customers and keeping the branch running smoothly. Experience with our products isn't necessary; if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.
Located on the City Trading Estate, Barker Street, our Norwich PaintWell store proudly serves local homeowners and tradespeople with the broadest range of decorating materials. Customers will find everything they need in store including trade and designer paints from a wide variety of brands and all of the decorating materials needed to complete their home décor projects. Part of the Brewers Group, PaintWell is dedicated to delivering high quality products and expert advice to all of our customers.
The branch opening hours are Monday to Friday 7.30am - 5pm and Saturday 8am - 5pm. Ranked in The Sunday Times Best Places to Work 2026, Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.
As a Retail Sales Advisor with PaintWell, some of your responsibilities will include:
- Providing exceptional service to customers in the branch, to deliver upon our reputation for quality and service.
- Using product knowledge to provide recommendations and help customers find the best product for their needs.
- Mixing paint for customers, processing orders and requesting stock from within the branch network.
- Developing sales of the company product ranges.
- Building relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Promoting seasonal and special items, including merchandising goods in-store to increase visibility and sales.
- Assisting with stock maintenance in the branch, unloading all stock received, storing promptly and in line with company procedures.
- Unloading deliveries and ensuring stock is distributed throughout the store.
Who we are looking for to join our team:
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can always be relied upon to work as an individual.
- Keen to learn, develop skills, and progress within our industry.
- Previous retail experience would be advantageous but not essential, as full training will be given to the right candidate.
In return, we offer a comprehensive benefits package consisting of:
- Competitive rates of pay.
- 33 days holiday including an allowance for bank holidays increasing with service (Pro Rata for Part Time).
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Brewers Colleague discounts give you huge savings on your home improvements.
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents.
- Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments.
- Discounts and rewards with selected partners - major high street brands, supermarkets etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive Induction Programme.
- After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced maternity and paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District.
Other job titles associated with this role include Retail Assistant, Retail Advisor, Retail Associate, Shop Assistant, Stock Assistant.
More Details - Part Time Retail Sales Advisor in Norwich employer: Brewers Group
At PaintWell, we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and development of our team members. Located in Norwich, our branch offers a friendly work environment where exceptional customer service is at the heart of what we do, alongside competitive pay and a comprehensive benefits package that includes generous holiday allowances and employee discounts. Join us and be part of a family-owned business with over 120 years of heritage, where your contributions are valued and opportunities for personal and professional growth abound.
