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- Tasks: Lead a team, provide exceptional customer service, and assist the Branch Manager.
- Company: Join Brewers Decorator Centres, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 31 days holiday, and discounts on home improvements.
- Why this job: Be part of a supportive team in a top-rated workplace focused on growth and development.
- Qualifications: Retail experience preferred; strong customer service and communication skills are essential.
- Other info: Flexible hours and commitment to supporting neurodiverse candidates during the application process.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Folkestone
40 hours per week over 5 days
Monday to Friday with Saturdays on a rota
Competitive Salary Plus Pension And Company Benefits
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Folkestone, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager – experience with our products isn\\\’t strictly necessary, if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we\\\’ll give you everything you need to succeed.
Our Folkestone store which is located on Park Farm Industrial Estate stocks a broad range of trade and designer paints, decorating tools and equipment plus we have a dedicated showroom displaying an extensive range of wallpapers, fabrics and blinds. It\\’s due to the excellent customer service, knowledge and expertise of the team that we welcome back so much repeat business to the store. The branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
Ranked in The Sunday Times Best Places to Work 2025 – Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues – our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include:
- Assist the Branch Manager with developing the branch and the team including deputising in their absence
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
- Have keyholder responsibilities, cashing up and associated supervisory tasks
- Allocate work to the team, keeping them motivated and driven
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
- Ensuring orders and enquiries are dealt with and followed up on promptly
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assisting with stock maintenance in the branch
Who We Are Looking For To Join Our Team
- Experience in a retail environment, ideally in a team leader or supervisory role
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Highly motivated with the drive to succeed and do a great job
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
- The ability to motivate and inspire colleagues to achieve the highest level of customer service
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- Keen to learn, develop skills, and progress within our industry
- Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
- An interest in our industry would be advantageous but not essential as product training will be given
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant
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Senior Retail Sales Advisor employer: Brewers Decorator Centres
Contact Detail:
Brewers Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered at Brewers Decorator Centre. Even if you don't have prior experience, showing a genuine interest in their range of paints, tools, and wallpapers can set you apart during the interview.
✨Tip Number 2
Highlight your leadership skills and experience in motivating teams. Prepare examples of how you've successfully led a team or improved customer service in previous roles, as this is crucial for the Senior Retail Sales Advisor position.
✨Tip Number 3
Demonstrate your customer service expertise by preparing to discuss specific instances where you've gone above and beyond for customers. This will show that you understand the importance of exceptional service, which is a key aspect of the role.
✨Tip Number 4
Research Brewers' company culture and values. Being able to articulate how your personal values align with theirs, especially their commitment to colleague development and teamwork, can make a strong impression during your interview.
We think you need these skills to ace Senior Retail Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, especially any leadership or supervisory roles. Emphasise your customer service skills and any achievements that demonstrate your ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that align with the responsibilities of the Senior Retail Sales Advisor role.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this position, such as communication, motivation, and product knowledge. Use keywords from the job description to ensure your application stands out.
Show Enthusiasm for the Company: Demonstrate your interest in Brewers Decorator Centres by mentioning their values and commitment to employee development. This shows that you’ve done your research and are genuinely excited about the opportunity.
How to prepare for a job interview at Brewers Decorator Centres
✨Showcase Your Customer Service Skills
As a Senior Retail Sales Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to maintain the high standards expected at Brewers.
✨Demonstrate Leadership Qualities
Since this role involves supporting the Branch Manager and motivating the team, be ready to discuss your leadership experiences. Share specific instances where you successfully led a team or resolved conflicts, showcasing your natural leadership abilities.
✨Familiarise Yourself with Products
While product knowledge isn't strictly necessary, having a basic understanding of the types of paints and decorating tools available can set you apart. Research Brewers' product range and be prepared to discuss how you would assist customers in finding the right products for their needs.
✨Prepare Questions for the Interviewer
Engaging with the interviewer by asking insightful questions shows your interest in the role and the company. Consider asking about team dynamics, training opportunities, or how success is measured in the position. This will also help you assess if the company culture aligns with your values.
