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- Tasks: Provide exceptional customer service and support the Branch Manager in a dynamic retail environment.
- Company: Join Brewers Decorator Centres, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 31 days holiday, pension contributions, and employee discounts.
- Why this job: Be part of a friendly team and help customers find the perfect products for their needs.
- Qualifications: Retail experience and strong customer service skills are essential; leadership qualities are a plus.
- Other info: Great career growth opportunities and a supportive environment for all candidates.
The predicted salary is between 28800 - 42000 £ per year.
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Join to apply for the Senior Retail Sales Advisor role at Brewers Decorator Centres
Brewers Decorator Centres provided pay range
This range is provided by Brewers Decorator Centres. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Worcester
40 hours per week over 5 days
Monday to Friday with Saturdays on a rota
Competitive Salary Plus Pension And Company Benefits
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Worcester, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager – experience with our products isn\’t strictly necessary, if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we\’ll give you everything you need to succeed.
With a prominent location on Sheriff Street Trade Park and easy access to the city, the branch offers a spectacular product range which includes a showroom featuring a comprehensive range of designer paints and wallcoverings. Brewers are renowned throughout the country for providing friendly and knowledgeable customer service – it\’s why we welcome so many repeat customers back into our business. The opening hours for this branch are 7am – 5pm Monday – Friday, 8am – 5pm on Saturday.
Ranked in The Sunday Times Best Places to Work 2025 – Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues – our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careers
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include:
- Assist the Branch Manager with developing the branch and the team including deputising in their absence
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
- Have keyholder responsibilities, cashing up and associated supervisory tasks
- Allocate work to the team, keeping them motivated and driven
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
- Ensuring orders and enquiries are dealt with and followed up on promptly
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assisting with stock maintenance in the branch
Who We Are Looking For To Join Our Team
- Experience in a retail environment, ideally in a team leader or supervisory role
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Highly motivated with the drive to succeed and do a great job
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
- The ability to motivate and inspire colleagues to achieve the highest level of customer service
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- Keen to learn, develop skills, and progress within our industry
- Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
- An interest in our industry would be advantageous but not essential as product training will be given
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
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Senior Retail Sales Advisor employer: Brewers Decorator Centres
Contact Detail:
Brewers Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brewers Decorator Centres. Understand their values, products, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Senior Retail Sales Advisor, you'll need to demonstrate exceptional service. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership qualities! Since this role involves supporting the Branch Manager and motivating the team, be prepared to discuss how you've led teams or projects in the past. Highlight your ability to inspire others and keep the team focused on delivering great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Senior Retail Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re all about exceptional customer service, so a warm tone can go a long way.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or customer service. We’re looking for natural leaders who can motivate a team, so share examples of how you've done this in the past. Tailoring your application to match our needs will definitely catch our eye!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Brewers Decorator Centres
✨Know Your Stuff
Even if you’re not an expert in decorating materials, it’s a good idea to familiarise yourself with the product range at Brewers. Check out their website and learn about the types of paints and wallcoverings they offer. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role that emphasises great service, so be ready to share these stories!
✨Demonstrate Leadership Qualities
As a Senior Retail Sales Advisor, you’ll need to motivate and inspire your team. Be prepared to discuss your leadership style and provide examples of how you’ve successfully led a team in the past. Highlight any experience you have in training or mentoring others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you determine if it’s the right fit for you. Consider asking about the team dynamics, opportunities for growth, or how success is measured in the role.
