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For Companies At a Glance
- Tasks: Lead a team and provide exceptional customer service in a vibrant retail environment.
- Company: Join Brewers Decorator Centre, a renowned independent supplier with over 120 years of heritage.
- Benefits: Enjoy a competitive salary, 31 days holiday, and various employee perks.
- Why this job: Make a real impact by helping customers find the perfect products and leading a motivated team.
- Qualifications: Retail experience, strong customer service skills, and a passion for teamwork.
- Other info: Great opportunities for personal growth and development in a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Leatherhead, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn’t strictly necessary if you are a natural leader with excellent customer service, sales experience and team working skills.
Location: Ryebrook Industrial Estate, Leatherhead. The branch serves trade and retail customers with a comprehensive range of designer and trade paints, wallcoverings and decorating materials. Brewers are renowned for friendly, knowledgeable service and a strong local presence. Branch hours: Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
Notes: The role is 40 hours per week over 5 days, with Saturdays on a rota. Competitive salary plus pension and company benefits.
Ranked in The Sunday Times Best Places to Work 2025, Brewers Decorator Centres are a large, independent decorating materials supplier with over 120 years of heritage and 250 stores nationwide. We place great emphasis on development and growth of colleagues, with a culture of helping one another succeed.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate with the opportunity and environment to succeed and will support reasonable requests where we can.
Responsibilities
- Assist the Branch Manager with developing the branch and the team, including deputising in their absence
- Provide exceptional service to customers in branch to uphold our reputation for quality Brewers service
- Have keyholder responsibilities, cashing up and associated supervisory tasks
- Allocate work to the team, keeping them motivated and driven
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Plan and agree sales forecasts with the Branch Manager in line with Company targets
- Ensure orders and enquiries are dealt with and followed up promptly
- Mix paint for customers, process specialist orders and request stock within the Branch network
- Build relationships with customers to identify needs and provide a comprehensive service
- Promote seasonal and special items, including merchandising in-store to increase visibility and sales
- Assist with stock maintenance in the branch
Who We Are Looking For
- Experience in a retail environment, ideally in a team leader or supervisory role
- Exceptional customer service and communication skills, with the ability to translate customer requirements into product recommendations
- Highly motivated with drive to succeed
- Approachable and active team player with a friendly personality
- Ability to motivate and inspire colleagues to achieve high levels of customer service
- Able to work well in a team or independently
- Willing to learn, develop skills and progress within the industry
- Ideally lives close enough to respond to potential alarm calls out of hours
- Interest in the industry is advantageous but not essential, as product training will be provided
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industry: Retail
Benefits
- Competitive salary
- 31 days holiday including bank holidays, increasing with service
- Free life assurance
- Employer pension contribution (5%)
- Brewers discount and access to various employee benefits and programmes
- Comprehensive induction and ongoing development
- Profit-related pay and enhanced maternity/paternity pay after a qualifying period
- Additional benefits such as cycle-to-work schemes and season-ticket loans
How to Apply
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant
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Senior Retail Sales Advisor employer: Brewers Decorator Centres
Contact Detail:
Brewers Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brewers Decorator Centre. Understand their products and values so you can show how you fit into their culture and can contribute to their success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your leadership potential! Even if you haven’t been in a formal leadership role, highlight times when you’ve motivated or supported your team. This will demonstrate that you have what it takes to assist the Branch Manager effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Retail Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Highlight Relevant Experience: Make sure to showcase any retail or customer service experience you have. Even if it’s not directly related to our products, we value skills like leadership and teamwork, so share those stories with us!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills can help us provide exceptional service at Brewers Decorator Centre.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Brewers Decorator Centres
✨Know Your Products
Even if you don't have extensive experience with the specific products, do some research on the types of paints and decorating materials Brewers offers. Familiarise yourself with common customer queries and how to address them. This will show your initiative and eagerness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to uphold Brewers' reputation for quality service.
✨Demonstrate Leadership Qualities
As a Senior Retail Sales Advisor, you'll need to motivate and inspire your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any experience you have in training or mentoring others.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the branch's goals, team dynamics, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
