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- Tasks: Lead a dynamic team and ensure exceptional customer service in our busy Hillingdon branch.
- Company: Join Brewers, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 31 days holiday, and great employee discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in management or retail, with a passion for customer service.
- Other info: Ranked as one of The Sunday Times Best Places to Work 2025.
The predicted salary is between 36000 - 60000 £ per year.
40 hours per week over 5 days Monday to Friday with Saturday on a rota. Competitive salary plus pension and company benefits.
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Hillingdon.
Location: Hillingdon. Our Hillingdon Branch, located at 12 Marlborough Parade, offers a spectacular product range including a showroom with a comprehensive range of designer paints and wallcoverings. Brewers is renowned for providing friendly and knowledgeable customer service.
Store opening hours: Monday to Friday 7:00am – 5:00pm and Saturday 8:00am – 5:00pm.
Managing a team of 3, you will play a vital part in helping us serve customers and keep the branch running smoothly. Ranked in The Sunday Times Best Places to Work 2025, Brewers Decorator Centres are the largest independent supplier of decorating materials for trade and retail customers across the UK. We are still a family-owned business with a heritage of over 120 years, and a network of over 250 stores nationwide. We emphasise the development and growth of our colleagues with a mantra to "help one another succeed".
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment to succeed and will support reasonable requests where we can.
Responsibilities:
- Be able to demonstrate management or supervisory experience in a similar or relevant role.
- Have experience of developing a team.
- Have a proven track record of achieving sales targets and generating new business.
- Be enthusiastic and proactive about selling and able to inspire staff to achieve high levels of customer service.
- Understand our focus on customer service and Brewers values.
- Represent the Company positively to a wide range of customers.
- Work on your own initiative.
- Knowledge of the local area would be beneficial.
Who We Are Looking For To Join Our Team:
- Excellent leadership skills with the ability to motivate and drive excellence.
- Exceptional customer service and communication skills to understand and translate customer requirements into product recommendations.
- Previous experience in the Decorative Industry is advantageous but not essential, as full training will be given to the right candidate.
- Approachable, open and friendly personality — happy to help both customers and colleagues.
- Enjoys working as part of a team but can be relied upon to work independently.
- A proven track record of achieving sales targets and generating new business.
- Keen to learn, develop skills, and progress within the industry.
- Willing to attend training to become a Fire Safety professional (or equivalent if applicable).
Benefits:
- Competitive salary.
- 31 days holiday including bank holidays, increasing with service.
- Free life assurance.
- 5% employer pension contribution (subject to employee contributions).
- Stream – access to salary as you earn it.
- Employee Assistance Programme – for colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and dependent children.
- Medicash, which can be used for routine healthcare treatments.
- Brewers colleague discounts on home improvements.
- Discounts and rewards with selected partners.
- Additional financial assistance such as Cycle to Work, Season Ticket Loans and Helping Hand Loan Scheme.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive induction and ongoing development.
- After a qualifying period, potential for profit-related pay and enhanced Maternity/Paternity pay, plus access to Holiday Homes.
Please note – this role may be removed from listings before the closing date if an appointment is made. Please ensure you fully complete the application process if you wish to be considered. Due to high application volumes, we may not respond to applicants who do not complete the process.
Retail Branch Manager in London employer: Brewers Decorator Centres
Contact Detail:
Brewers Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager in London
✨Tip Number 1
Get to know the company inside out! Research Brewers, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or hit sales targets. We want to hear those success stories that highlight your skills and experience in a relatable way.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've gone above and beyond for customers in the past. Remember, at Brewers, it's all about friendly and knowledgeable service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Brewers.
We think you need these skills to ace Retail Branch Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your management experience in your application. We want to see how you've motivated teams and driven success in previous roles, so share specific examples that showcase your leadership style.
Emphasise Customer Service: Since customer service is at the heart of what we do, let us know about your exceptional communication skills. Share instances where you’ve gone above and beyond for customers, as this will resonate with our values.
Tailor Your Application: Take a moment to tailor your application to the Retail Branch Manager role. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Brewers Decorator Centres
✨Know Your Stuff
Make sure you’re familiar with Brewers' product range and values. Brush up on your knowledge of designer paints and wallcoverings, as well as the importance of exceptional customer service. This will show that you’re genuinely interested in the role and ready to represent the company positively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully managed a team or achieved sales targets. Think about how you motivated your team and handled challenges. This will help demonstrate your leadership abilities and how you can inspire others at the branch.
✨Be Customer-Centric
During the interview, highlight your understanding of customer needs and how you’ve gone above and beyond to meet them in previous roles. Share specific stories that illustrate your commitment to providing excellent customer service, as this aligns perfectly with Brewers' values.
✨Ask Thoughtful Questions
Prepare some insightful questions about the branch, team dynamics, or company culture. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you. Plus, it demonstrates that you’re proactive and engaged.
