Customer Service Assistant

Eastbourne

Full Time – 37.5 hours per week

Monday to Friday (Saturdays on a rota basis)

Competitive Salary Plus Pension And Benefits Package

We have a fantastic opportunity for a Customer Service Assistant to join our Wallpaperdirect Customer Service Team based at our Maple Road offices in Eastbourne. Supporting customers with a wide variety of enquiries via phone and email, this role plays a vital part in providing the first-class service our customers expect when contacting Wallpaperdirect about their orders, product selections, or design project enquiries.

Wallpaperdirect has been selling wallcoverings online for almost 20 years, with access to over 11,000 different wallcoverings and a stock of over 4,000. Our Customer Service department aims to not only meet but exceed our customers\’ expectations. If you have a passion for delivering excellent customer service and possess strong communication and people skills, we would love to hear from you.

We are a family-owned business with a heritage of over 120 years, leading the UK marketplace for decorating materials. We value our people highly and focus on their development and growth. Our mantra is to ‘help one another succeed’. To learn more about working with us, visit www.Brewers.co.uk/careers.

We are committed to providing equal opportunities for neurodiverse candidates or candidates with disabilities, offering adjustments or support throughout the application and interview process.

Role Responsibilities:

1. Logging and responding promptly to all customer enquiries received via email.
2. Handling customer calls professionally and efficiently.
3. Acting as the first point of contact for complaints, recording, and resolving or escalating as appropriate.
4. Supporting delivery issue resolutions, including border or export queries.
5. Building good relationships with customers and internal departments.

Candidate Requirements:

1. Previous experience in Customer Service or Support roles.
2. Excellent communication skills, professional telephone manner, and diplomacy.
3. Approachable and friendly personality, willing to help.
4. Team player who can also work independently.
5. Strong organizational skills and attention to detail.
6. Ability to work quickly and accurately with a positive attitude.
7. Proficiency in Microsoft Word, Excel, and Outlook, with a willingness to learn new technologies.
8. Keen to learn and develop new skills.

Benefits:

• Competitive salary
• 31 days holiday including bank holidays, increasing with service
• Free life assurance
• Employer contribution of 5% of salary to pension plan
• Wagestream app for accessing part of your pay early
• Employee Assistance Programme
• Virtual GP service
• Medicash healthcare scheme
• Colleague discounts on home improvements
• Partner discounts with major brands
• Additional financial schemes (Cycle to Work, Season Ticket Loans, Helping Hand Loan)
• Comprehensive induction and ongoing development
• Potential eligibility for profit sharing, enhanced maternity/paternity pay, and holiday home access after qualifying period

To apply, click the Apply Now button on this page to complete the application form. Please note the role may be filled before the closing date if a suitable candidate is found. We cannot respond to applicants who do not complete the process.

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