At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in our Surbiton branch.
- Company: Join Brewers Decorator Centre, a leader in home design and decor.
- Benefits: Enjoy competitive salary, 33 days holiday, and great employee discounts.
- Other info: Supportive environment with training opportunities and career progression.
- Why this job: Kickstart your career in retail while helping customers create their dream spaces.
- Qualifications: Experience in retail supervision and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Location: Surbiton
Salary: Competitive
40 hours per week over 5 days Monday to Friday with Saturdays on a rota.
Job Overview
We have a great opportunity for a Supervisor who is passionate about providing the highest levels of customer service to join and help lead the team at our Brewers Decorator Centre in Surbiton. Our Surbiton branch features a home design showroom, within which our customers can choose from an impressive choice of trade and designer paints, a huge selection of wallpapers and all the decorating tools, materials and equipment they need whether they be a professional trades person or a keen home décor enthusiast. Our friendly and experienced team are always on hand to give product advice to seasoned trades people and novice DIYers alike.
The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Key Responsibilities
- Assist the Branch Manager with developing sales as well as running the sales, warehouse and buying teams.
- Plan and agree sales forecasts with the Branch Manager in line with Company targets.
- Provide exceptional service to customers to deliver upon our reputation for quality Brewers service.
- Develop sales of the Company product range including wallpaper, soft furnishings, paint and fabric.
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Assist in the display and merchandising of products, to capitalise on trends and make in-demand stock accessible.
- Assisting with stock maintenance in the branch and branches within the region.
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
- Allocate work to the team, keeping them motivated and driven.
- Ensure orders and enquiries are dealt with and followed up on promptly.
- Act as a Key Holder for the branch when required.
Requirements for Success
- Have experience of developing others, supervising in retail, or managing a team.
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service.
- Understand our focus on customer service and other Brewers values.
- Have the ability to positively represent the Company to a wide range of customers.
- Be able to work on your own initiative.
Desired Profile
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Relevant experience in a similar environment.
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can be relied upon to work as an individual.
- Keen to learn, develop skills, and progress within our industry.
- Willing to attend training to become a Fire Marshall and/or First Aider if required.
Benefits
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays (increasing with service).
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it.
- Medicash – an optional funded scheme where you can claim money back for routine healthcare treatments.
- Brewers Colleague discounts giving you huge savings on home improvements.
- Discounts and rewards with selected partners – major high street brands, supermarkets etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive Induction Programme and ongoing development.
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District.
Supervisor employer: Brewers Decorator Centre
Brewers Decorator Centre in Surbiton is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. With competitive salaries, generous holiday allowances, and a commitment to employee development, we provide numerous opportunities for growth within the industry. Our supportive environment ensures that all team members, including those with disabilities or neurodiverse backgrounds, receive the necessary adjustments to thrive, making it a truly inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Chat with friends, family, and even acquaintances about your job search. You never know who might have a lead on that perfect Supervisor role at Brewers Decorator Centre.
✨Tip Number 2
Get social! Follow Brewers Decorator Centre on social media and engage with their posts. It’s a great way to show your interest and get noticed by the hiring team.
✨Tip Number 3
Prepare for the interview by researching common questions for Supervisors in retail. Practice your answers and think of examples that showcase your customer service skills and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supervisor role. Highlight your experience in customer service and team management, as these are key for us at Brewers Decorator Centre.
Show Your Passion:Let your enthusiasm for the industry shine through! We love candidates who are keen to learn and develop their skills, so don’t hold back on sharing your passion for home décor and customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the Supervisor position. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brewers Decorator Centre
✨Know the Company Inside Out
Before your interview, take some time to research Brewers Decorator Centre. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can inspire your team to deliver the same high standards.
✨Demonstrate Team Leadership
Be ready to discuss your experience in supervising or managing teams. Share specific instances where you motivated your team or resolved conflicts. This will illustrate your ability to lead and develop others, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the branch's goals or team dynamics. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success.
