At a Glance
- Tasks: Lead a dynamic team and ensure excellent customer service in our busy Ipswich branch.
- Company: Join a well-established company known for its supportive culture and commitment to staff development.
- Benefits: Enjoy competitive salary, generous holiday, life assurance, and staff discounts.
- Other info: Comprehensive training provided, with opportunities for career progression and personal development.
- Why this job: Make a real impact by inspiring your team and serving a diverse range of customers.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Ipswich. Located on Boss Hall Industrial Estate, our Ipswich Store stocks a comprehensive range of designer and trade paints as well as a large selection of wallpaper pattern books and decorating materials and tools, making us the go-to place for retail customers, tradespeople, and DIY enthusiasts in the area. Branch opening hours are Monday to Friday 7am to 5pm and Saturday 8am to 5pm.
Managing a team of 5, you will play a vital part in helping us serve customers and keeping the branch running smoothly. To succeed in the role of Retail Branch Manager you will:
- Be able to demonstrate management or supervisory experience in a similar or relevant role
- Have experience of developing a team
- Have a proven track record of achieving sales targets and generating new business
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
- Understand our focus on customer service and other Brewers values
- Have the ability to positively represent the Company to a wide range of customers
- Be able to work on your own initiative
- Knowledge of the local area would be beneficial
Who we are looking for to join our team:
- Excellent leadership skills with the ability to motivate and drive excellence
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Previous experience in the Decorative Industry would be an advantage not essential, as full training will be given to the right candidate
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- A proven track record of achieving sales targets and generating new business
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 33 days holiday, including an allowance for selected bank holidays - increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Retail Branch Manager in Suffolk employer: Brewers Decorator Centre
Brewers is an exceptional employer, offering a vibrant work culture in Ipswich where teamwork and customer service are at the forefront. With competitive salaries, generous holiday allowances, and a comprehensive benefits package including life assurance and pension contributions, we prioritise employee well-being and growth. Our commitment to training and development ensures that every team member has the opportunity to thrive and progress within the decorative industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Branch Manager in Suffolk
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific scenarios related to managing a team or achieving sales targets. Show them you can think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Branch Manager in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any sales achievements to show us you’re the right fit for the Retail Branch Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've developed teams or achieved sales targets in the past, and let your personality shine through!
Showcase Customer Service Skills:Since customer service is key for us, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to see how you can inspire your team to deliver exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Brewers Decorator Centre
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. Since this role is all about retail management, brush up on your knowledge of designer paints and decorating materials. This will show that you’re genuinely interested and ready to hit the ground running.
✨Show Off Your Leadership Skills
Be prepared to discuss your previous management experience. Think of specific examples where you’ve successfully led a team or achieved sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to motivate and inspire others.
✨Customer Service is Key
Since exceptional customer service is a big part of this role, come armed with examples of how you’ve gone above and beyond for customers in the past. Be ready to explain how you would handle difficult situations and ensure customer satisfaction in your branch.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the branch. It’s a great way to demonstrate your enthusiasm for the position.
