At a Glance
- Tasks: Deliver exceptional customer service and assist with product recommendations in-store.
- Company: Join Brewers Decorator Centre, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy a competitive salary, 33 days holiday, and great employee discounts.
- Other info: Ranked as one of The Sunday Times Best Places to Work 2025.
- Why this job: Be part of a supportive team and develop your skills in a dynamic retail environment.
- Qualifications: Great communication skills and a friendly personality; retail experience is a plus but not essential.
The predicted salary is between 28136 - 28136 £ per year.
We have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Sittingbourne, to provide exceptional service to our customers in store. Providing exceptional service to our customers, you will play a vital part in helping us serve customers and keeping the branch and its delivery service running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed.
Located on Trinity Trading Estate, our Sittingbourne branch has been providing local tradespeople and retail customers with decorating materials for over 50 years. In-store customers will find a well-stocked showroom providing an impressive array of trade and designer paints, wallcoverings and all of the decorating supplies they need to get the job done, whether they be professional decorators or home décor enthusiasts. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As a Retail Sales Advisor with Brewers, some of your responsibilities will include:
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network
- Developing sales of the Company product range including wallpaper, paint and fabric
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assisting with stock maintenance in the branch
- Unload deliveries and ensure stock is distributed throughout the store
Who we are looking for to join our team:
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
- Enjoys working and supporting a team, but can always be relied upon to work as an individual
- Willing to attend training to become a Fire Marshall and/or First Aider if required
- Keen to learn, develop skills, and progress within our industry
- Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 33 days holiday including bank holidays increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant.
Retail Sales Advisor in Sittingbourne employer: Brewers Decorator Centre
Brewers Decorator Centres is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. Located in Sittingbourne, our branch offers a friendly environment where you can thrive while providing outstanding service to customers. With competitive benefits, including a comprehensive induction programme and opportunities for career progression, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor in Sittingbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brewers Decorator Centres. Understand their values, products, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you’re dressed smartly. It doesn’t have to be overly formal, but looking presentable shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Retail Sales Advisor in Sittingbourne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re all about exceptional customer service, so highlight any experiences that showcase your people skills.
Tailor Your Application:Make sure to tailor your application to the Retail Sales Advisor role. Mention specific skills or experiences that relate to customer service and teamwork. This shows us that you’ve done your homework and are genuinely interested in joining our team at Brewers.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about us and what we stand for while you’re there!
How to prepare for a job interview at Brewers Decorator Centre
✨Know the Company
Before your interview, take some time to research Brewers Decorator Centres. Understand their history, values, and what makes them a great place to work. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Sales Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you can relate these experiences to the responsibilities of the role you're applying for.
✨Practice Common Interview Questions
Anticipate common interview questions such as 'How do you handle difficult customers?' or 'Can you give an example of teamwork?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though the role is in retail, dressing smartly can make a positive impression. Aim for a neat and professional appearance that reflects the company’s values. It shows that you take the opportunity seriously and are ready to represent the brand well.
