At a Glance
- Tasks: Deliver exceptional customer service and support the branch operations.
- Company: Join a well-established retailer with a strong community presence.
- Benefits: Competitive salary, generous holiday, and employee discounts.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Be part of a friendly team and help customers find their perfect decorating solutions.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 28136 - 28136 € per year.
Location: Newport (Isle of Wight)
40 hours per week over 5 days Monday to Friday with Saturday’s on a rota
Salary - £28,136 per annum plus company pension and benefits
We have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Newport, Isle of Wight to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn't strictly necessary; if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
Our Newport store, which has been serving the local community for over 160 years, joined the Brewers family in 2009 and is well known for being the first choice for decorating materials in the area. The store stocks an extensive range of trade and designer paints and has the largest selection of wallcovering pattern books around, making us the go-to place for all things decorating. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Responsibilities:
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Mix paint for customers, process specialist orders, and request special stock within the Branch network
- Develop sales of the Company product range including wallpaper, paint and fabric
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Assist with stock maintenance in the branch
- Unload deliveries and ensure stock is distributed throughout the store
Qualifications:
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
- Enjoys working and supporting a team, but can always be relied upon to work as an individual
- willing to attend training to become a Fire Marshall and/or First Aider if required
- Keen to learn, develop skills, and progress within our industry
- Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate
Benefits:
- Competitive salary
- 33 days holiday including bank holidays increasing with service (pro rata for part time)
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners - major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
Retail Sales Advisor employer: Brewers Decorator Centre
Brewers Decorator Centre in Newport offers a vibrant work environment where exceptional customer service is at the heart of our operations. With over 160 years of community presence, we provide extensive training and development opportunities, ensuring that every team member can grow and thrive within our supportive culture. Our competitive benefits package, including generous holiday allowances and employee discounts, makes us an attractive employer for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brewers Decorator Centre. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you shine during the interview and show that you’re ready to deliver exceptional service.
✨Tip Number 3
Be yourself! The team at Brewers is looking for someone friendly and approachable. Don’t be afraid to let your personality shine through in your interview – they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team. Let’s get you that Retail Sales Advisor role!
We think you need these skills to ace Retail Sales Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application:Make sure to tailor your application to the Retail Sales Advisor role. Highlight any customer service experience or teamwork skills you have, as these are key for us at Brewers Decorator Centre.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Newport.
How to prepare for a job interview at Brewers Decorator Centre
✨Know Your Products
Even if you don't have prior experience with decorating materials, it’s a good idea to familiarise yourself with the types of products the store offers. Check out their website or visit the store to get a feel for the range of paints and wallpapers available. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to connect with customers and meet their needs effectively.
✨Emphasise Teamwork
Retail is all about teamwork, so be ready to discuss how you’ve successfully worked in a team before. Share specific instances where you collaborated with colleagues to achieve a common goal or supported each other during busy periods. This will highlight your ability to contribute positively to the branch environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for advancement, or how the team celebrates successes. This shows your genuine interest in the role and helps you determine if the company culture aligns with your values.
