At a Glance
- Tasks: Lead a dynamic team and ensure excellent customer service in our busy Crawley branch.
- Company: Join Brewers Decorator Centres, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, generous holiday, life assurance, and staff discounts.
- Other info: Ranked as one of The Sunday Times Best Places to Work 2025.
- Why this job: Make a real impact in a supportive environment that values your growth and success.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Crawley
Salary: Competitive
Benefits:
- Free life assurance
- 5% salary employer pension contribution (subject to employee contributions)
- Profit share scheme after qualifying period
- Staff discounts
- Uniform
- 31 days holiday including bank holidays
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Crawley. Our Crawley store has been serving the local trades’ people and retail customers for over 60 years. Inside the branch you will find an impressive range of wallcoverings, trade and designer paints, specialist coatings and all the decorating accessories and equipment our customers need to complete their decorating projects. Our team is extremely experienced in our industry and are always happy to give product advice to seasoned tradespeople and novice DIYers.
Normal branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm. Managing a team of 4 you will play a vital part in helping us serve customers and keeping the branch running smoothly. Ranked in The Sunday Times Best Places to Work 2025, Brewers Decorator Centres is the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family‑owned business, we are proud of our heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues – our mantra is to ‘help one another succeed’.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
To succeed in the role of Retail Branch Manager you will:
- Be able to demonstrate management or supervisory experience in a similar or relevant role
- Have experience of developing a team
- Have a proven track record of achieving sales targets and generating new business
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
- Understand our focus on customer service and other Brewers values
- Have the ability to positively represent the Company to a wide range of customers
- Be able to work on your own initiative
- Knowledge of the local area would be beneficial
Who we are looking for to join our team:
- Excellent leadership skills with the ability to motivate and drive excellence
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Previous experience in the Decorative Industry would be an advantage not essential, as full training will be given to the right candidate
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- A proven track record of achieving sales targets and generating new business
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 33 days holiday, including an allowance for selected bank holidays – increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets, etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced maternity/paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications, we receive, we are unable to respond to any applicants that do not complete the process.
Retail Branch Manager employer: Brewers Decorator Centre
Brewers Decorator Centres is an exceptional employer, offering a supportive and inclusive work environment in Crawley, where you can thrive as a Retail Branch Manager. With a strong emphasis on employee development, competitive benefits including a generous holiday allowance, pension contributions, and staff discounts, we are committed to helping our team succeed while fostering a culture of collaboration and excellence. Join us in a family-owned business that values your growth and well-being, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Retail Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with what they’re looking for. Practise common interview questions and come up with examples that showcase your leadership skills and customer service expertise.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet potential employers, let your passion for the retail industry shine through. Talk about your love for helping customers and how you can inspire a team to achieve great results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Brewers Decorator Centres. Let’s make it happen!
We think you need these skills to ace Retail Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Branch Manager role. Highlight your management experience and any sales achievements that align with what we're looking for. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've developed teams or achieved sales targets in the past – we love a good story!
Show Off Your Customer Service Skills:Since customer service is key for us, make sure to showcase your exceptional communication skills in your application. Mention any experiences where you went above and beyond to meet customer needs – we want to know how you can inspire our team!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Brewers Decorator Centre
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the decorative industry. Familiarise yourself with the products and services offered by the company, especially wallcoverings and paints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Retail Branch Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated staff and achieved sales targets. Use specific metrics if possible to highlight your success.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of instances where you've gone above and beyond for customers or resolved conflicts effectively. This will show that you understand the importance of exceptional service and can represent the company positively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the company culture, team dynamics, or growth opportunities. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
