Regional Operations Manager

We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Location: London

Salary: Competitive

Benefits: Free life assurance, pension plan, profit share scheme after qualifying period, staff discounts, 36 days holiday including bank holidays, Company car, private medical insurance, Health Cash Plan.

Brewers are a thriving family-owned business with a rich history spanning over 120 years. As the business continues to go from strength to strength, we have an excellent opportunity for a driven and ambitious individual to join the team and help further develop our growing London Region. This role covers the east area of Greater London, covering from Romford in the North to Croydon in the South. The current most central role will be Aldgate and it will also have responsibility for our branch in Dartford.

This role will take responsibility for 15 branches, working alongside another Regional Operations Manager (ROM) who oversees the remainder of the Region. Together you will play a key role in driving operational excellence and progressing our legacy of being the decorator’s first choice.

Initially the role will be known as “Regional Operations Manager - Designate” to give the colleague the opportunity to get to know the business and the role in the first six months. After the successful completion of the probation period, the colleague will become the Regional Operations Manager and take on the full breadth of this varied and interesting role.

Deputising for the Regional Manager when required, you will be well versed in all matters relating to the smooth running of the Region. This role is instrumental in ensuring the Region is consistently achieving high levels of customer satisfaction through operational excellence. Working closely with the RM, you will deliver this vision by leading implementing key operational work with a specific focus on people, development, processes, systems, stock management, merchandising and store presentation.

Alongside the RM, ROM and Branch Managers you will work with particular focus on Company KPI’s, supporting commercial decision making by identifying areas for improvement/development as well as agreeing and communicating action plans. Supporting Region wide development, coaching Branch Managers and colleagues to deliver business plans and sales targets while empowering them to lead their teams effectively.

Our ROM’s lead by example, championing company values and playing a key role in recruiting, developing and retaining talent. As a trusted point of support for colleagues, you will foster a culture of performance, inclusion and opportunity, promoting diversity and wellbeing. Acting with integrity and respect, an important part of the role is helping manage and resolve personnel matters.

The role is primarily Monday to Friday with the occasional requirement to work Saturdays or evenings to provide cover to attend customer events.

To succeed in this role, you will need:

• Proven experience in retail management across multiple locations, with a background that demonstrates strong commercial and people leadership skills.
• Ability to interpret and manage P&L statements, KPIs and other commercial metrics.
• Solid knowledge of stock management and logistics, improving availability while controlling costs.
• Experience in key people processes such as recruitment, absence, disciplinaries and capability management.
• A background of advocating for the development of others, with experience motivating and coaching individuals.
• Strong initiative, adaptability and complex problem solving skills.
• Confident communicator who is able to engage at all levels.
• Full driving licence and willingness to travel extensively.

What do we give in return?

We think we have an amazing culture; at its heart our culture is one of looking out for each other and helping one another succeed.

• Competitive financial package.
• Company Car.
• 36 days holiday inclusive of bank holidays.
• Pension plan & life assurance scheme.
• Private medical insurance and Health Cash Plan.
• Additional benefits - Stream money management app, Employee Assistance Programme, Virtual GP plus many others designed to support our colleagues.
• Comprehensive induction programme.
• Generous staff discounts plus discounts and rewards with selected partners - major high street brands, supermarkets etc.
• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity/Adoption pay and a chance to use one of our holiday homes in Cornwall or the Lake District.