Senior Retail Sales Advisor in Hastings

We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Hastings. The role involves providing exceptional service to customers in store, supporting the Branch Manager, and contributing to the smooth operation of the branch.

Location: Hastings

Salary: Competitive

Hours: 40 hours per week over 5 days – Monday to Friday with Saturdays on a rota.

Responsibilities:

• Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
• Provide exceptional service to customers in the branch, upholding the reputation for quality Brewer's service.
• Hold keyholder responsibilities, cashing up and other supervisory tasks.
• Allocate work to the team, keeping them motivated and driven.
• Use product knowledge to recommend products and help customers find the best solutions for their needs.
• Plan and agree sales forecasts with the Branch Manager in line with Company targets.
• Ensure orders and enquiries are dealt with and followed up promptly.
• Mix paint for customers, process specialist orders, and request special stock within the Branch network.
• Build relationships with customers to fully identify their needs and deliver a comprehensive service.
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
• Assist with stock maintenance in the branch.

Qualifications:

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills to understand and translate customer requirements into product recommendations.
• Highly motivated with a drive to succeed and do a great job.
• Approachable with an open and friendly personality, willing to help both customers and colleagues.
• Ability to motivate and inspire colleagues to achieve high levels of customer service.
• Works well as part of a team but can also perform independently at all times.
• Keen to learn and develop skills, with a desire to progress within the industry.
• Ideally lives within close proximity to the store.
• Interest in the decorating industry is advantageous but not essential; product training will be provided.

Benefits:

• Competitive salary.
• 33 days holiday, including an allowance for selected bank holidays.
• Free life assurance.
• 5% employer contribution to the pension plan (subject to employee contributions).
• Access to the Stream money‑management app.
• Employee Assistance Programme, including coverage for partners/spouses and dependents.
• Virtual GP service for you and any dependent children.
• Medicash optional scheme for routine healthcare treatments.
• Brewers colleague discounts on home improvements.
• Discounts and rewards with select partners (high‑street brands, supermarkets, etc.).
• Cycling to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for crisis situations.
• Staff uniform and uniform cleaning tax relief.
• Comprehensive induction programme and ongoing development.
• After a qualifying period, eligibility for profit‑related pay, enhanced maternity/paternity pay, and the option to use Holiday Homes in Cornwall or the Lake District.

We welcome applications from all qualified individuals, including those who are neurodiverse or have disabilities. We may provide adjustments or extra support during the application or interview process.