At a Glance
- Tasks: Lead a team, provide exceptional customer service, and support the Branch Manager.
- Company: Join Brewers Decorator Centre, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 33 days holiday, and great discounts on home improvements.
- Other info: Ranked as one of The Sunday Times Best Places to Work 2025.
- Why this job: Be part of a friendly team and develop your skills in a supportive environment.
- Qualifications: Retail experience and strong customer service skills are essential.
Location: Fareham
Salary: Competitive
40 hours per week over 5 days Monday to Friday with Saturdays on a rota.
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Fareham, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn't strictly necessary; if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
Located on Newgate Lane Industrial Estate, our Fareham Store stocks the widest range of trade and designer paints as well as a comprehensive selection of wallcoverings and all the decorating supplies our customers need to get the job done. Our friendly and experienced team have a wealth of knowledge between them, so if you are looking to expand your knowledge in our industry, you will be in the best place to do it.
The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
Responsibilities:
- Assist the Branch Manager with developing the branch and the team including deputising in their absence.
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service.
- Have keyholder responsibilities, cashing up and associated supervisory tasks.
- Allocate work to the team, keeping them motivated and driven.
- Use product knowledge to provide recommendations and help customers find the best product for their needs.
- Planning and agreeing sales forecasts with the Branch Manager in line with Company targets.
- Ensuring orders and enquiries are dealt with and followed up on promptly.
- Mix paint for Customers, process specialist orders, and request special stock within the Branch network.
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
- Assisting with stock maintenance in the branch.
Qualifications:
- Experience in a retail environment, ideally in a team leader or supervisory role.
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Highly motivated with the drive to succeed and do a great job.
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
- The ability to motivate and inspire colleagues to achieve the highest level of customer service.
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
- Keen to learn, develop skills, and progress within our industry.
- Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours.
- An interest in our industry would be advantageous but not essential as product training will be given.
Benefits:
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays - increasing with service.
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it.
- Medicash - an optional funded scheme where you can claim money back for routine healthcare treatments.
- Brewers colleague discounts giving you huge savings on home improvements.
- Discounts and rewards with selected partners - major high street brands, supermarkets etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive Induction Programme and ongoing development.
- Profit share scheme after qualifying period.
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District.
Senior Retail Sales Advisor in Fareham employer: Brewers Decorator Centre
Brewers Decorator Centres is an exceptional employer, offering a supportive and collaborative work environment where colleagues are encouraged to grow and succeed together. With a competitive salary, generous benefits including 33 days holiday, and a commitment to employee development, you will thrive in a culture that values teamwork and customer service excellence. Located in Fareham, you'll be part of a family-owned business with over 120 years of heritage, providing you with unique opportunities to learn from experienced team members and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Sales Advisor in Fareham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Brewers Decorator Centre, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Brewers Decorator Centre!
We think you need these skills to ace Senior Retail Sales Advisor in Fareham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Brewers Decorator Centre, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Brewers Decorator Centre and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Brewers Decorator Centre that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Brewers Decorator Centre
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
