At a Glance
- Tasks: Support and develop IT infrastructure, ensuring systems run smoothly and securely.
- Company: Join a family-run business ranked among the best places to work.
- Benefits: Enjoy generous holidays, life assurance, pension contributions, and exclusive discounts.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact by solving tech problems and supporting colleagues.
- Qualifications: Experience with IT infrastructure, Microsoft products, and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
Location: Eastbourne
Salary: Competitive
Benefits: Free life assurance, 5% salary employer pension contribution subject to employee contributions, Profit share scheme after qualifying period, Staff discounts, Uniform, 33 days holiday including bank holiday allowance.
We have an excellent opportunity for an IT Operations Engineer to join our IT team at our Head Office, Albany House in Eastbourne. Reporting to the IT Operations Manager, you will play an important role in maintaining, supporting and developing the technology infrastructure that keeps Brewers running efficiently and our colleagues connected.
As part of our IT Operations team, you will help deliver operational excellence through the installation, maintenance and continuous improvement of our IT infrastructure, networks, telephony and business systems. You will support strategic technology projects, work closely with suppliers and colleagues across the business and provide technical expertise to ensure our systems remain secure, reliable and fit for the future.
This is a varied, hands-on role suited to someone who enjoys solving technical problems, supporting users and contributing to technology improvements that make a real difference to the business. Whilst primarily based in Eastbourne, occasional travel to branches across our network will be required, so a full UK driving licence is essential.
Key objectives in this role include:
- Supporting the IT Operations Manager in delivering technology initiatives that support business growth and operational efficiency
- Installing, configuring, monitoring and maintaining network, telephony and business systems infrastructure
- Supporting the availability, resilience and integrity of the Company's IT infrastructure, disaster recovery and business continuity arrangements
- Working with third party suppliers to maintain high levels of service and accountability
- Supporting the delivery of IT projects to agreed timescales, budgets and quality standards
- Acting as an escalation point for complex technical issues, ensuring incidents are resolved effectively and within agreed service levels
- Providing field-based support, including installation, configuration and basic user training where required
- Ensuring appropriate governance, security controls and compliance standards are maintained across the IT estate
- Implementing and maintaining secure data transfer and connectivity solutions
- Creating and maintaining technical documentation, processes and user guides
- Working collaboratively with colleagues across the business and sharing technical knowledge to support continuous improvement
- Supporting occasional out of hours work for operational activities and business critical changes
Who we are looking for:
- Experience supporting and administering IT infrastructure and operational services
- Excellent knowledge of Microsoft products such as 365, Active Directory, Entra ID, Exchange Online, SharePoint and Windows Server
- Experience with networking technologies and infrastructure support
- Understanding of IT security, disaster recovery and business continuity principles
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with the ability to explain technical concepts clearly
- A proactive and self-motivated approach, with a willingness to learn and develop new skills
- Ability to prioritise workload, meet deadlines and work independently as well as part of a team
- Experience using PowerShell or other automation tools would be beneficial
- A full UK driving licence and willingness to travel when required
In return, we offer a comprehensive benefits package including:
- Generous holiday allowance, increasing with service
- Life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream - a money management app that gives access to a percentage of your pay as you earn it
- Employee Assistance Programme accessible to colleagues, partner/spouse and dependants
- Virtual GP service for yourself and dependent children
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners, major high street brands and supermarkets
- Additional financial assistance schemes including Season Ticket Loans and Helping Hand Loans
- Comprehensive induction programme and ongoing development opportunities
- Eligibility, after a qualifying period, for additional benefits including profit-related pay, enhanced family leave and the opportunity to use our company holiday homes
IT Operations Engineer in Eastbourne employer: Brewers Decorator Centre
Brewers Decorator Centres is an exceptional employer, offering a supportive and friendly work environment in Chelmsford, where you can thrive as a Part Time Retail Sales Advisor with Driving Duties. With a strong emphasis on employee growth and development, competitive benefits including 31 days holiday, pension contributions, and discounts, we are committed to helping our team succeed while serving the local community for over 30 years. Join us and be part of a family-owned business that values your contributions and fosters a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer in Eastbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brewers Decorator Centre values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brewers Decorator Centre might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brewers Decorator Centre!
✨Direct Apply to Brewers Decorator Centre
Let's not forget to apply directly through the Brewers Decorator Centre website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Engineer in Eastbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brewers Decorator Centre.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brewers Decorator Centre. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brewers Decorator Centre
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
