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- Tasks: Lead a dynamic team and ensure excellent customer service in our busy Crawley branch.
- Company: Join Brewers Decorator Centres, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, generous holiday, life assurance, and staff discounts.
- Other info: Ranked as one of The Sunday Times Best Places to Work 2025.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Crawley
Salary: Competitive
Benefits:
- Free life assurance
- 5% salary employer pension contribution (subject to employee contributions)
- Profit share scheme after qualifying period
- Staff discounts
- Uniform
- 31 days holiday including bank holidays
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Crawley. Our Crawley store has been serving the local trades’ people and retail customers for over 60 years. Inside the branch you will find an impressive range of wallcoverings, trade and designer paints, specialist coatings and all the decorating accessories and equipment our customers need to complete their decorating projects. Our team is extremely experienced in our industry and are always happy to give product advice to seasoned tradespeople and novice DIYers.
Normal branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm. Managing a team of 4 you will play a vital part in helping us serve customers and keeping the branch running smoothly. Ranked in The Sunday Times Best Places to Work 2025, Brewers Decorator Centres is the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family‑owned business, we are proud of our heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues – our mantra is to ‘help one another succeed’.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
To succeed in the role of Retail Branch Manager you will:
- Be able to demonstrate management or supervisory experience in a similar or relevant role
- Have experience of developing a team
- Have a proven track record of achieving sales targets and generating new business
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
- Understand our focus on customer service and other Brewers values
- Have the ability to positively represent the Company to a wide range of customers
- Be able to work on your own initiative
- Knowledge of the local area would be beneficial
Who we are looking for to join our team:
- Excellent leadership skills with the ability to motivate and drive excellence
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Previous experience in the Decorative Industry would be an advantage not essential, as full training will be given to the right candidate
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
- A proven track record of achieving sales targets and generating new business
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire
In return we offer a comprehensive benefits package consisting of:
- Competitive salary
- 33 days holiday, including an allowance for selected bank holidays – increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets, etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced maternity/paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
Please note – this role may be removed from listings before the closing date if we are successful in finding an appointment. Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications, we receive, we are unable to respond to any applicants that do not complete the process.
Retail Branch Manager in Crawley employer: Brewers Decorator Centre
Contact Detail:
Brewers Decorator Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Branch Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Retail Branch Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us that you understand what makes Brewers special and how you can contribute to the team. A little enthusiasm goes a long way!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and achieved sales targets in the past. We want to hear about your successes and how you can bring that energy to our branch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Brewers family. Let's make it happen!
We think you need these skills to ace Retail Branch Manager in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Branch Manager role. Highlight your management experience and any relevant achievements that show you can lead a team and hit sales targets.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team. Share your passion for customer service and how your leadership style aligns with our values at Brewers.
Showcase Your Industry Knowledge: If you have experience in the decorative industry, flaunt it! Even if you don’t, demonstrate your eagerness to learn about our products and how you can help customers with their decorating projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Brewers Decorator Centre
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the decorative industry. Familiarise yourself with the products and services offered by the company, especially wallcoverings and paints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Retail Branch Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led a team, motivated staff, and achieved sales targets in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Highlight your exceptional customer service skills during the interview. Be ready to discuss how you've handled difficult customer situations in the past and how you ensure a high level of service. Remember, the company values customer satisfaction, so showing your commitment to this will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!