At a Glance
- Tasks: Deliver exceptional customer service and support the branch operations.
- Company: Join a well-established team at Brewers Decorator Centre in Newport.
- Benefits: Competitive salary, generous holiday, and employee discounts.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Be part of a friendly team and help customers with their decorating needs.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 28136 - 28136 £ per year.
Monday to Friday with Saturdays on a rota.
Salary: £28,136 per annum plus company pension and benefits.
We have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our Brewers Decorator Centre in Newport, Isle of Wight to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager – experience with our products isn't strictly necessary, if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
Our Newport store, which has been serving the local community for over 160 years, joined the Brewers family in 2009 and is well known for being the first choice for decorating materials in the area. The store stocks an extensive range of trade and designer paints and has the largest selection of wallcovering pattern books around, making us the go-to place for all things decorating. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.
We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Responsibilities- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service.
- Use product knowledge to provide recommendations and help customers find the best product for their needs.
- Mix paint for customers, process specialist orders, and request special stock within the Branch network.
- Develop sales of the Company product range including wallpaper, paint and fabric.
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Promote seasonal and special items, including merchandising goods in store to increase visibility and sales.
- Assist with stock maintenance in the branch.
- Unload deliveries and ensure stock is distributed throughout the store.
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can always be relied upon to work as an individual.
- willing to attend training to become a Fire Marshall and/or First Aider if required.
- Keen to learn, develop skills, and progress within our industry.
- Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate.
- Competitive salary.
- 33 days holiday including bank holidays increasing with service (pro rata for part time).
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it.
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments.
- Brewers colleague discounts giving you huge savings on home improvements.
- Discounts and rewards with selected partners – major high street brands, supermarkets etc.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive induction programme and ongoing development.
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced maternity/paternity pay and a chance to use our holiday homes in Cornwall or the Lake District.
More Details - Retail Sales Advisor in Newport employer: Brewer & Sons Limited
Brewers Decorator Centre in Newport offers a vibrant work environment where exceptional customer service is at the heart of our operations. With a competitive salary, generous holiday allowance, and a commitment to employee development, we provide our team with the tools and support needed to thrive. Our inclusive culture ensures that every employee feels valued and empowered, making it an ideal place for those looking to grow within the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land More Details - Retail Sales Advisor in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brewers Decorator Centre. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you demonstrate your ability to provide exceptional service during the interview.
✨Tip Number 3
Be yourself! The team is looking for someone friendly and approachable, so let your personality shine through. Don’t be afraid to show your enthusiasm for working with customers and being part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Brewers family. We can’t wait to see your application!
We think you need these skills to ace More Details - Retail Sales Advisor in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We’re looking for someone who can provide exceptional service, so share examples of how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that align with what we’re looking for, especially around teamwork and sales.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Newport store!
How to prepare for a job interview at Brewer & Sons Limited
✨Know the Products
Even if you don't have prior experience with decorating materials, it’s a good idea to familiarise yourself with the types of products the store offers. Check out their website or visit the store to get a feel for the range of paints and wallpapers available. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to connect with customers and meet their needs, which is crucial for a Retail Sales Advisor.
✨Emphasise Teamwork
Since this role involves working closely with colleagues, be ready to discuss your teamwork skills. Share specific instances where you collaborated effectively with others to achieve a common goal. Highlighting your ability to support both customers and team members will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for advancement, or how the team collaborates. This shows that you’re not only interested in the position but also invested in your potential future with the company.
