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- Tasks: Assist customers with enquiries via phone and email, ensuring top-notch service.
- Company: Join Wallpaperdirect, a leading online wallcoverings retailer with 20 years of experience.
- Benefits: Enjoy 31 days holiday, pension contributions, discounts, and a supportive work environment.
- Why this job: Be part of a family-owned business ranked as one of the Best Places to Work in 2025.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: We support neurodiverse candidates and offer adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Monday to Friday (Saturdays on a rota basis)
Competitive salary plus pension and benefits package.
We have a fantastic opportunity for a Customer Service Assistant to join our Wallpaperdirect Customer Service Team based at our Maple Road offices in Eastbourne. Supporting customers with a wide variety of enquiries via phone and email, this role plays a vital part in providing the first class service our customers expect when contacting Wallpaperdirect about their orders, product selections or design project enquiries.
Wallpaperdirect has been selling wallcoverings online for almost 20 years and with access to over 11,000 different wallcoverings and a stock of over 4,000, we are able to offer our customers an extremely varied choice. Our Customer Service department aims to not only meet but exceed our customer’s expectations. So if you have a passion for delivering first class customer service and excellent communication and people skills then we would love to hear from you.
Ranked in The Sunday Times Best Places to Work 2025 – Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues – our mantra is to ‘help one another succeed’. To find out more about working with us visitwww.Brewers.co.uk/careers
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
What does the role of a Customer Service Assistant include:
- Ensuring that all customer enquiries and questions received via email are logged and responded to promptly and efficiently
- Engaging with customers on the phone, ensuring all phone calls are handled efficiently and professionally
- Acting as an initial point of contact for customer complaints, recording them and endeavouring to resolve or escalate as appropriate
- Supporting with any delivery issues, including border or export queries
- Establishing good relationships with customers and the operational departments within the business
Who we are looking for to join our team:
- Previous experience where Customer Service or Customer Service Support has been a key focus
- Confident communicator with people at all levels, able to demonstrate excellent people skills, a professional telephone manner and diplomacy skills
- Approachable, possessing an open and friendly personality with a willingness to help
- Enjoys working and supporting a team, but can be relied upon to always work as an individual
- Excellent organisational skills with exceptional attention to detail
- Can work quickly, and accurately with a positive approach
- Proficient with Microsoft Word, Excel and outlook with a willingness to learn new technologies and software
- Keen to learn and develop skills
In return we offer a comprehensive benefits package consisting of:
- 31 days holiday including bank holidays increasing with service
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Please note – we have a specified timescale within which to appoint and train. This role may be removed from listings before the closing date if we are successful in finding an appointment.
Due to the number of applications we receive, we are unable to respond to any applicants who do not complete the process.
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More Details - Customer Service Assistant employer: Brewer & Sons Limited
Contact Detail:
Brewer & Sons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land More Details - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Wallpaperdirect's product range and customer service philosophy. Understanding their offerings will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling customer enquiries and complaints, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle complaints and support delivery issues effectively.
✨Tip Number 4
Be ready to discuss your teamwork experience. The role requires collaboration with various departments, so demonstrating your ability to work well within a team will make you a strong candidate.
We think you need these skills to ace More Details - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer enquiries or complaints in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to communicate effectively. Mention any specific experiences that demonstrate your skills and how you can contribute to Wallpaperdirect's commitment to exceeding customer expectations.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Brewer & Sons Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or exceeded expectations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Excellent Communication Skills
Since the role involves engaging with customers via phone and email, practice articulating your thoughts clearly and professionally. Use a friendly tone and be ready to showcase your ability to listen actively and respond appropriately to customer needs.
✨Familiarise Yourself with the Company
Research Wallpaperdirect and its product offerings. Understanding their range of wallcoverings and the company’s history will allow you to speak knowledgeably during the interview and show your genuine interest in the position.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing complaints, and working under pressure. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to effectively convey your experiences.
