At a Glance
- Tasks: Provide exceptional customer service and support the Branch Manager in a dynamic retail environment.
- Company: Join Brewers Decorator Centre, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy competitive salary, 33 days holiday, and discounts on home improvements.
- Other info: Ranked in The Sunday Times Best Places to Work 2026.
- Why this job: Be part of a team that values your growth and offers real career progression.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Monday to Friday with Saturdays on a rota. Competitive salary plus pension and company benefits.
We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Hastings, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager – experience with our products isn't strictly necessary, if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.
Our store, which is located on White Rock Road, has been serving the local community for over 50 years and is well known for being the first choice for decorating materials in the area. The branch opening hours are Monday to Friday 7am to 5pm and Saturday 8am to 5pm.
As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include:
- Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
- Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service.
- Have keyholder responsibilities, cashing up and associated supervisory tasks.
- Allocate work to the team, keeping them motivated and driven.
- Use product knowledge to provide recommendations and help customers find the best product for their needs.
- Plan and agree sales forecasts with the Branch Manager in line with Company targets.
- Ensure orders and enquiries are dealt with and followed up on promptly.
- Mix paint for customers, process specialist orders, and request special stock within the Branch network.
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Promote seasonal and special items, including merchandising goods in‑store to increase visibility and sales.
- Assist with stock maintenance in the branch.
Who we are looking for to join our team:
- Experience in a retail environment, ideally in a team leader or supervisory role.
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Highly motivated with the drive to succeed and do a great job.
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues.
- The ability to motivate and inspire colleagues to achieve the highest level of customer service.
- Enjoys working and supporting a team, but can be relied upon to work as an individual at all times.
- Keen to learn, develop skills, and progress within our industry.
- Ideally lives close to the store to be able to respond to potential alarm calls out of hours.
- An interest in our industry would be advantageous but not essential as product training will be given.
In return we offer a comprehensive benefits package consisting of:
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays.
- Free life assurance.
- 5% of your salary employer contribution to the pension plan (subject to employee contributions).
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it.
- Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments.
- Brewers Colleague discounts giving you huge savings on home improvements.
- Discounts and rewards with selected partners – major high street brands, supermarkets and other retailers.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis.
- Staff uniform and uniform cleaning tax relief.
- Comprehensive induction programme and ongoing development.
- After a qualifying period, you will also be eligible for additional benefits such as profit‑related pay, enhanced maternity/paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District.
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
More Details - Senior Retail Sales Advisor in Hastings employer: Brewer & Sons Limited
Brewers Decorator Centres is an exceptional employer, offering a supportive and inclusive work environment where colleagues are encouraged to grow and succeed together. With a competitive salary, comprehensive benefits package, and a strong emphasis on employee development, you will thrive in a company that values your contributions and fosters a sense of community. Located in Hastings, our branch has been a trusted part of the local community for over 50 years, making it a rewarding place to work and connect with customers.
StudySmarter Expert Advice🤫
We think this is how you could land More Details - Senior Retail Sales Advisor in Hastings
✨Tip Number 1
Get to know the company before your interview! Check out Brewers' website and social media to understand their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with the hiring manager.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a manager before, highlight times when you've motivated or supported your colleagues. This will demonstrate that you have what it takes to assist the Branch Manager and keep the team driven.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the branch's goals. This shows you're engaged and eager to contribute to Brewers' success. And remember, apply through our website for the best chance!
We think you need these skills to ace More Details - Senior Retail Sales Advisor in Hastings
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We love friendly and approachable candidates, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. Even if you haven't worked in a decorating store before, share how your skills can translate into providing exceptional service at Brewers.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This helps us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Brewer & Sons Limited
✨Know Your Stuff
Even if you don't have extensive product knowledge, it's essential to familiarise yourself with the basics of decorating materials. Research common products and their uses so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Demonstrate Leadership Qualities
As a Senior Retail Sales Advisor, you'll need to motivate and inspire your team. Be ready to share instances where you've successfully led a team or taken initiative in a previous role, highlighting your ability to support the Branch Manager.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
