At a Glance
- Tasks: Provide IT support and assist users with tech issues in a dynamic environment.
- Company: Join Brewer Science, a leading innovator in high-tech solutions.
- Benefits: Enjoy comprehensive health benefits, paid leave, and employee stock ownership.
- Other info: Be part of a certified Top Workplace with great career growth opportunities.
- Why this job: Make a real impact while developing your tech skills in a supportive team.
- Qualifications: 2+ years of experience or equivalent education in IT support.
The predicted salary is between 22050 - 26950 £ per year.
Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets.
We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as a Help Desk Technician.
This position will be located in Derbyshire, UK.
Applicants must be authorized to work for any employer in the U. S. We are unable to sponsor an employment visa for this position.
Summary
Help Desk Technicians provide IT support to employees in response to requests and create documentation.
They also participate in planning, design, documentation, and assembly of IT systems and infrastructure at Brewer Science.
Responsibilities
- Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket, or chat.
- Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
- Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
- Identify and upscale more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
- Assist users with basic training and guidance on software applications, system features, and best practices.
- Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
- Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
- Collaborate and work with the enterprise applications and IT Operations teams.
Education & Credentials
- 2+ years of related experience or
- An equivalent combination of education and experience.
Benefits
At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp™, and Green Circle Certified Zero Waste to Landfill.
- By joining Brewer Science, you will be eligible to receive benefits including:
- Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
- Paid leave, including community service leave, wellness breaks, and other special leave
- Employee stock ownership, 401k, and bonus plans
- Educational assistance & employee assistance program
- Equal Employment Opportunity - M/F/Disability/Veterans
- #J-18808-Ljbffr
Help Desk Technician - Derbyshire employer: Brewer Science
Brewer Science, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in Derbyshire, UK. As a certified employee-owned company, we prioritise employee well-being with comprehensive benefits, including medical coverage, paid leave for community service, and opportunities for professional growth through educational assistance. Join us to be part of a purpose-driven team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Technician - Derbyshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brewer Science values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brewer Science might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brewer Science!
✨Direct Apply to Brewer Science
Let's not forget to apply directly through the Brewer Science website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Help Desk Technician - Derbyshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brewer Science.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brewer Science. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brewer Science
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
