Head of Process Management

My client is a large known brand global organization, who are seeking strategic Head of Process Management to lead enterprise-wide process transformation and operational excellence initiatives. This is a opportunity to join a mission-driven institution at a pivotal moment in its evolution as they go through a process of upskilling and professionalising the business. The role reports directly to a US-based Group CFO, working across a complex, matrixed global environment.

As Head of Process Management, you will be responsible for designing, optimising, and governing end-to-end business processes across the organisation. You will drive a culture of continuous improvement, champion operational efficiency, and ensure alignment with strategic objectives and regulatory standards. This would suit someone coming from a large complex organisation such as a global bank, professional services firm or anyone that has overseen a specific period of a firms journey to go through large transformation / change initiatives.

This is a highly visible leadership role requiring a confident, outgoing individual who can influence senior internal stakeholders, lead cross-functional teams, and embed best-in-class process methodologies across the enterprise.

Key Responsibilities

• Develop and execute a global process management strategy to enhance scalability and effectiveness.
• Establish governance frameworks for process ownership, accountability, and continuous improvement.
• Lead cross-functional initiatives to identify inefficiencies and implement automation and optimisation solutions.
• Define and track KPIs to measure process performance and impact.
• Partner with senior leaders to drive change management and ensure seamless integration of new processes.
• Collaborate with digital and technology teams to enable transformation through automation and data insights.
• Lead, develop, and inspire a high-performing process management team.

About You

• 15+ years’ experience in process management, operational excellence, or business transformation within a global organisation.
• Proven track record of leading large-scale process improvement initiatives.
• Deep expertise in Lean, Six Sigma, BPM, or similar methodologies.
• Strong stakeholder management and influencing skills, with the ability to navigate complex, global environments.
• Experience in financial services, professional associations, or education-related sectors is advantageous.
• Digitally savvy, with a strong grasp of process automation and data-driven decision-making.
• A natural leader with a strategic mindset, resilience, and a passion for continuous improvement.

If this role is of interest and your experience is a strong fit. Please apply below or reach out to chrisstringer@brewermorris.com.