At a Glance
- Tasks: Process customer orders and provide top-notch aftercare in a dynamic environment.
- Company: Join BrewDog, a passionate craft beer company with a vibrant culture.
- Benefits: Enjoy a bonus scheme, enhanced pension, extra holiday days, and staff discounts.
- Other info: Opportunities for personal development and beer training await you!
- Why this job: Be part of a team that shapes the future of craft beer while enjoying great perks.
- Qualifications: Experience in an office role, preferably in FMCG, with strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
We love great craft beer. We want everyone to be as passionate about it as we are – and our central team are vital in this mission. Every single person in our team can shape our future for the better, whether that’s for our people, planet or our incredible beer. Because we expect great things from you, we give great things back.
- BONUS SCHEME: Via BrewDog bonus scheme, our amazing crew members get rewarded when we succeed as a business.
- PENSION ENHANCEMENT: We increase our contributions to your pension up to 10% of your salary.
- 4-WEEK SABBATICAL: After every 5 years here you will receive an additional 4 weeks off.
- STAFF DISCOUNT: 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items in our BrewDog Bars.
- ADDITIONAL HOLIDAY DAYS: For every full year completed up to your 5th year with us, we add on one additional day’s leave.
- BEER TRAINING: We’ll support you through the internationally-recognised Cicerone qualifications.
- AND A LOT MORE: Enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies, and an allowance to quality check some beers each month.
About The Role
Job Purpose: Processing customer orders, assisting with the maintenance of EDI ordering systems, understanding customers' products and documentation needs, handling customer queries, working with internal stakeholders and delivering great customer service and providing top class after care.
Key Result Area / Principal Duties & Responsibilities:
- Customer order processing in SAP
- Raising import/export documents
- Liaising with international freight forwarders
- Raising certificates of Origin
- Primary contact for key customers
- Dispatching customer orders, invoicing and after sales care
- Pro-actively notify customers and our sales on product availability issues
- Assist with investigation of delivery queries
- Contribute towards good service levels and supply chain efficiencies
- Onboarding new customer accounts
Key Relationships - Internal & External:
- Warehouse team
- Finance Planning teams
- Logistics partners
- Sales
- Customers
- Senior Service & Supply
- Head of Service & Supply
Health & Safety: Ensure that Health and Safety guidelines and fire regulations are strictly adhered to at all times. Comply with safe working practices as defined by BrewDog. Complete online or face to face training as and when required. Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work. Report any accidents, incidents or near misses as soon as reasonably practicable.
General: Be aware of and adhere to BrewDog policies and the Workplace Code at all times. Take part in crew reviews throughout the year. Cooperate with other BrewDog departments to achieve a great experience for our customers, applicants, colleagues, and contractors. Attend training courses and complete online training modules as required to meet the requirements of the role. Take responsibility for own personal development, seeking out opportunities to learn new skills. Undertake any other duties as requested which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the business. Apply the BrewDog charter and behaviours to every aspect of the role at all times. Protect and enhance the interests and reputation of BrewDog internally and externally.
About You
Qualifications & Specific Training: Desirable to have experience working with bond movements, Chamber of commerce and HMRC.
Experience: Demonstrable experience in an office-based role, preferably within a FMCG environment.
Knowledge: Understanding of IT Systems, including SAP and Microsoft Office.
Skills: Outstanding attention to and accuracy in data entry and record keeping. Great communication and interpersonal skills written & verbal. Ability to multitask by prioritising tasks effectively.
Personal Attributes: Desire to be proactive and create a positive experience for others.
Additional Requirements: Standard working hours with occasional overtime during peak periods. Monday to Friday 08:00-16:00.
Service & Supply Specialist in Motherwell employer: Brewdog
BrewDog is an exceptional employer that fosters a vibrant work culture centred around passion for craft beer and sustainability. With generous benefits such as a bonus scheme, enhanced pension contributions, and unique perks like a 4-week sabbatical every five years, employees are encouraged to grow both personally and professionally. The company prioritises employee well-being through extensive training opportunities, including Cicerone qualifications, and a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Supply Specialist in Motherwell
✨Tip Number 1
Get to know the company culture! BrewDog is all about passion for craft beer and sustainability, so show us your enthusiasm for both. Research their values and be ready to chat about how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and what they love about working at BrewDog. This insider info can give you a leg up in interviews.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and supply chain management. Think of examples from your past roles that highlight your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the Service & Supply Specialist role.
We think you need these skills to ace Service & Supply Specialist in Motherwell
Some tips for your application 🫡
Show Your Passion for Beer:When you're writing your application, let your love for craft beer shine through! We want to see that you're as passionate about our brews as we are, so don’t hold back on sharing your enthusiasm.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Service & Supply Specialist. Mention any relevant experience in customer service or supply chain management to catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brewdog
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service & Supply Specialist. Familiarise yourself with customer order processing, EDI systems, and the importance of great customer service. This will show that you're genuinely interested and prepared.
✨Show Your Passion for Beer
Since BrewDog is all about craft beer, don’t shy away from expressing your enthusiasm for it. Share any experiences or knowledge you have about beer, and how it aligns with their mission. This can really set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of examples from your past experience where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about their approach to sustainability or how they support employee development. This demonstrates that you’re not just looking for any job, but are keen on being part of their team.
