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- Tasks: Lead and inspire teams to deliver exceptional service in a vibrant hospitality venue.
- Company: Join BrewDog, a passionate craft beer company with a unique culture.
- Benefits: Enjoy competitive bonuses, discounts, and a paid sabbatical after 5 years.
- Why this job: Shape a standout venue and make a real impact in the hospitality industry.
- Qualifications: Experience in senior leadership within high-volume hospitality environments is essential.
- Other info: Dynamic role with opportunities for personal growth and beer training.
The predicted salary is between 40000 - 50000 £ per year.
BrewDog’s mission is simple: make people as passionate about great craft beer as we are. Our bars are at the heart of that mission — pouring awesome beer, serving great food and building communities around good times. BrewDog Waterloo is unlike any other site in our estate. It’s bigger, busier and more complex — and that means bigger opportunities. As Deputy General Manager, you’ll play a defining role in shaping one of our most important venues and building something truly standout. You’ll lead from the front, drive service standards at scale and build a high‑performing, people‑first culture across one of the most unique hospitality venues in the country.
Benefits
- 45‑hour contract and paid overtime
- Competitive Bonus - 25% of annual salary and additional 10% overachievement bonus
- £4 hot meals on shift
- Safe Ride Home - £5 taxi home contribution for any shift finishing after midnight
- BrewDog crew discount - 50% off beer, cocktails and merch + 25% off food
- 4 week paid sabbatical after 5 years service
- World-class beer training - we’ll support you through the internationally recognised Cicerone qualifications (and yes, you’ll taste a lot of beer along the way)
- Additional perks - enhanced sick pay, life assurance, retail discounts, employee assistance programmes, enhanced family policies, extra holidays, pawternity leave, DE&IT groups and crew forums
Responsibilities
- Own service for Waterloo, leading Bar, Floor and Host teams. Set the tone on shift, driving energy, standards and consistency across a high-volume, high-profile site.
- Act as the operational lead for Service, ensuring seamless collaboration between departments
- Coach, develop and inspire a large team
- Take accountability for labour planning, productivity and service KPIs
- Drive guest satisfaction, resolving challenges confidently and maintaining exceptional standards under pressure
- Partner closely with the GM and senior team to deliver commercial performance, service innovation and continuous improvement
- Embed a strong culture of beer knowledge, training and hospitality excellence across the site
This role is larger than a typical DGM position. Waterloo is effectively multiple venues under one roof, and this role requires the mindset and capability of a General Manager within a uniquely structured flagship site.
Qualifications
- You’ll already be operating at a senior leadership level within a high-volume hospitality environment. You understand what it takes to run complex service operations and lead large teams without losing the detail.
- Proven experience leading large, multi-layered teams in a fast-paced venue
- A strong service mindset – you know how to deliver high standards at high volume
- The ability to manage managers: coaching, performance-managing and developing leaders
- Calm, visible leadership – you thrive under pressure and set the emotional tone for your team
- A genuine passion for hospitality and beer, with a drive to create a best-in-class guest experience
Deputy General Manager employer: Brewdog
Contact Detail:
Brewdog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with BrewDog or similar venues. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for craft beer and hospitality shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Research is key! Dive deep into BrewDog's culture, values, and recent initiatives. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BrewDog family and ready to take on the challenge at Waterloo.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see that you’re genuinely excited about creating amazing experiences for guests and leading a team in a vibrant environment like BrewDog Waterloo.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading large teams. We’re looking for someone who can inspire and develop others, so share specific examples of how you've successfully managed and motivated your team in high-pressure situations.
Be Specific About Your Experience: Don’t just list your previous roles; tell us about the challenges you faced and how you overcame them. We want to know how you’ve driven service standards and improved guest satisfaction in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join the BrewDog family!
How to prepare for a job interview at Brewdog
✨Know Your BrewDog
Before the interview, dive deep into BrewDog's mission and values. Understand their approach to craft beer and hospitality. This will not only show your passion but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led large teams in high-pressure environments. Highlight your coaching and development strategies, as well as how you've maintained service standards during busy periods.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges in service operations. Be ready to discuss how you resolved these issues while keeping guest satisfaction at the forefront. BrewDog values calm leadership under pressure, so share your experiences!
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about your love for great beer and how it drives you to create memorable guest experiences. BrewDog is looking for someone who genuinely cares about their craft and community.