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For Companies At a Glance
- Tasks: Support the General Manager and lead a passionate team to deliver top-notch customer service.
- Company: Join BrewDog, a trailblazer in the hospitality industry with a fun and inclusive culture.
- Benefits: Enjoy profit sharing, staff discounts, beer training, and a safe ride home after midnight.
- Why this job: Be the glue that holds a diverse team together while having fun and developing your career.
- Qualifications: Mid-senior level experience in hospitality and a passion for customer service.
- Other info: Work in a dynamic environment focused on sustainability and employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
BrewDog are on the hunt for an Assistant Manager! We at BrewDog have one mission. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. In this role you’ll support the General Manager of the running of this site, who will delegate their duties as they see fit. You’ll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDog’s goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. You’ll be part of an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us.
About Us – Benefits
- Profit Share: Our BrewDog Bars now share 10% of their profits with our fantastic crew.
- Safe Ride Home: We contribute £5 to your pay-check to help you get home safely after midnight. Open to all bar crew.
- Beer Training: We support you through the internationally-recognised Cicerone qualifications, and you’ll get to try loads of beer.
- Staff Discount: 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off other menu items. Discount on takeaway beer too.
- Crew Food: Full menu for just £4 on shift.
- 4-Week Sabbatical: After every 5 years you’ll receive an additional 4 weeks off.
- And a Lot More: Enhanced sick pay, life assurance, discounts, EAP, family-friendly policies, additional holidays, pawternity leave, DEI and crew forums, beer samples on some shifts. We’re focused on planet and sustainability and doing our part for the environment.
Responsibilities
- Support the General Manager in running the site; delegate duties as needed.
- Be the benchmark for customer service, lead by example, and train others to deliver excellent customer experience.
- Ensure the team are happy, developing themselves, reaching goals and having fun.
- Lead a diverse team across kitchen, floor and bar; foster collaboration and development.
Qualifications
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Food and Beverage Services
Assistant Manager employer: Brewdog
Contact Detail:
Brewdog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know BrewDog's vibe! Before your interview, dive into their mission and values. Show us you’re not just another candidate but someone who genuinely connects with our passion for amazing beer and customer service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Think about how you’d lead a team or handle a tricky customer situation. We want to see your leadership skills shine through!
✨Tip Number 3
Bring your A-game to the interview! Dress smart, be confident, and don’t forget to smile. We love seeing candidates who are excited about joining our crew and making a difference in our bars.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about being part of the BrewDog family. Let’s make it happen!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Beer and Service: When writing your application, let your love for beer and customer service shine through! We want to see how you can bring that passion to BrewDog and inspire others to do the same.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can lead a diverse team, so share examples of how you've done this in the past!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity at BrewDog, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brewdog
✨Know Your BrewDog
Before the interview, dive into BrewDog's mission and values. Familiarise yourself with their beers and customer service philosophy. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a diverse team. Prepare examples of how you've successfully managed or trained others in the past. Highlight your ability to motivate and develop team members, as this is key to the role.
✨Emphasise Customer Service Excellence
BrewDog prides itself on amazing customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Share how you would train your team to deliver that same level of service.
✨Ask Thoughtful Questions
At the end of the interview, have some questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in customer service. This demonstrates your commitment to being part of the BrewDog family.
