General Manager in Scarborough

General Manager – Brew+Bao Scarborough We’re looking for an enthusiastic, experienced and hands-on Venue Manager to lead our fantastic team at Brew+Bao Scarborough. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences. You’ll be responsible for the day-to-day running of the venue, leading and developing the team, driving sales and ensuring the highest operational standards across every aspect of the business. Key Responsibilities Leadership & Team Management * Lead, motivate and inspire the venue team to deliver outstanding customer service. * Recruit, train and develop team members, identifying future talent within the business. * Conduct performance reviews and provide coaching and support where required. * Create and manage staff rotas, ensuring labour is allocated efficiently and within budget. * Act as a positive role model, maintaining high standards across the venue. Operations * Oversee the day-to-day running of the venue, ensuring every shift operates smoothly. * Ensure all bookings, including the venue’s inn rooms, are managed efficiently. * Coordinate all events, ensuring they are planned and communicated effectively across the team. * Maintain excellent cellar standards and ensure beer quality is consistently high. * Report maintenance issues and equipment faults promptly. * Conduct regular venue audits to ensure cleanliness, presentation and operational excellence. Customer Experience * Deliver an exceptional guest experience at every opportunity. * Handle customer feedback and complaints professionally and effectively. * Develop and implement ideas to attract new customers and encourage repeat visits. * Maximise the potential of the venue’s event spaces through proactive promotion and sales. Commercial Performance * Monitor sales, labour costs, stock levels and profitability. * Minimise waste and identify opportunities to improve efficiency. * Analyse sales performance, customer trends and competitor activity to support business growth. * Produce regular reports on revenue, costs and operational performance. * Work with the Operations Manager and Director of Bar Operations to optimise product range and venue performance. Compliance & Standards * Ensure the venue operates in line with all licensing legislation and company policies, including Challenge 25 and Ask for Angela. * Maintain the highest standards of health, safety and food hygiene. * Ensure all team members understand and follow company procedures. * Take overall responsibility for the safe and compliant operation of the premises. Marketing & Community * Support local marketing initiatives and promotions. * Monitor social media activity relating to the venue and help generate engagement and footfall. * Represent Brew+Bao professionally within the local community. About You We’re looking for someone who has: * Previous management experience within hospitality, pubs, bars or restaurants. * A passion for delivering outstanding customer service. * Strong leadership and people management skills. * Experience recruiting, training and developing teams. * Excellent organisational and communication skills. * Good commercial awareness with the ability to understand sales and financial reports. * A proactive, solutions-focused approach to problem solving. * Flexibility to work evenings, weekends and bank holidays as required. Benefits * Salary from £30,000 per year * Company pension * Discounted or free food * Staff discounts across Brew York venues * Ongoing training and development * Opportunity to grow within one of Yorkshire’s leading independent hospitality businesses If you’re an experienced hospitality professional looking for your next challenge and want to lead an exciting venue with a passionate team, we’d love to hear from you