At a Glance
- Tasks: Lead a vibrant café team and ensure outstanding guest experiences every day.
- Company: Join Brew & Barrel, a popular coffee shop in Clapham Old Town.
- Benefits: Enjoy competitive pay, tips, and opportunities for growth and development.
- Other info: Flexible hours with immediate start available!
- Why this job: Be part of a fun, inclusive environment while making a real impact on customer satisfaction.
- Qualifications: Previous experience in hospitality and a passion for leading teams.
The predicted salary is between 14 - 17 £ per hour.
We need an upbeat and organised supervisor for our cafe in old town.
As a café/bar Supervisor, or assistant manager you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets.
Key Responsibilities:- Lead by example to ensure all service and hospitality standards are consistently met and exceeded.
- Support and motivate team members during shifts to deliver the best possible service to all guests.
- Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times.
- Address guest feedback professionally and promptly to ensure customer satisfaction.
- Assist in training and onboarding new team members, promoting a positive and productive work environment.
- Take ownership of shift leadership duties, including staff allocation and floor management when required.
- Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence.
- Ensure stock levels and product presentation meet brand standards.
- Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting.
- Promote and maintain a culture of teamwork, respect, and professional development.
- Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role.
- Strong customer service focus with a passion for hospitality.
- Ability to lead, inspire, and motivate a team in a fast-paced environment.
- Excellent communication and problem-solving skills.
- A proactive approach to maintaining cleanliness and safety standards.
- Basic understanding of stock management and sales techniques.
- Flexible approach to working hours, including evenings and weekends.
- Competitive pay and tips.
- Opportunities for progression and development.
- Ongoing training and support.
- A vibrant, inclusive working environment.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £14 – £17 hourly
Starting time: Immediate start!
About Brew & Barrel: We are a small but popular coffee shop in Clapham Old Town.
Cafe Manager employer: Brew & Barrel
Brew & Barrel is an excellent employer for those seeking a vibrant and inclusive work environment in Clapham Old Town. With competitive pay, tips, and ongoing training, we prioritise employee growth and development while fostering a culture of teamwork and respect. Join us to lead a passionate team dedicated to delivering outstanding guest experiences and enjoy the unique charm of our popular café.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brew & Barrel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brew & Barrel
Don't be shy about reaching out to Brew & Barrel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brew & Barrel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brew & Barrel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
