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For Companies At a Glance
- Tasks: Be the go-to person for IT issues and keep our global business running smoothly.
- Company: Join Breville, an iconic brand delivering innovative kitchen products worldwide.
- Benefits: Enjoy competitive pay, employee discounts, and a fun team environment.
- Other info: Work in a supportive environment with great career growth opportunities.
- Why this job: Make a real impact by solving IT challenges and enhancing customer experiences.
- Qualifications: Degree in IT or 5+ years of Service Desk experience with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
About Breville
Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
We're looking for a motivated London based Service Desk Analyst to join our Technology Services team in EMEA. You'll be the first point of contact for IT issues, incidents, and requests, helping to keep our global business running smoothly. This role is perfect for someone with strong troubleshooting skills, a customer-first mindset, and the ability to work both independently and collaboratively.
Key Responsibilities
- Respond to and resolve IT incidents, requests, and major issues within agreed SLAs.
- Support asset lifecycle management and ensure compliance with IT standards.
- Maintain and create knowledge base articles, FAQs, and process documentation.
- Provide exceptional customer service, taking ownership of issues and delivering proactive solutions.
- Collaborate with internal teams and external vendors to resolve technical issues and support projects.
We're Interested in Hearing from People Who Have
- Degree in a relevant discipline or 5+ years’ experience in IT Service Desk/Desktop Support.
- Strong troubleshooting skills across Windows, O365, and Active Directory/Entra.
- Solid knowledge of PC hardware, peripherals, and Microsoft operating systems.
- Excellent problem-solving, time management, and communication skills.
- Desirable: Microsoft Certifications, ITIL Foundation, or networking knowledge.
What we offer you
- Competitive compensation package
- A fun and rewarding team environment
- Opportunity to work for an Australian Stock Exchange listed company
- Employee assistance program
- Paid parental leave policy
- Employee discounts of up to 50% on all our electrical products
- Corporate health and wellness benefits
Breville Group is proud to be an Equal Opportunity Employer.
Service Desk Analyst employer: Breville | Sage
Contact Detail:
Breville | Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Breville. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your troubleshooting skills during the interview. Be ready to discuss specific examples of how you've resolved IT issues in the past. This will demonstrate your problem-solving abilities and customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Breville team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight your troubleshooting skills and any relevant IT experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills: Since this role is all about helping others, make sure to include examples of how you've provided exceptional customer service in the past. We love seeing candidates who take ownership of issues and deliver proactive solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Breville | Sage
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows, O365, and Active Directory. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, think of examples where you've gone above and beyond for a customer. Highlight your ability to take ownership of issues and deliver proactive solutions.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle certain IT incidents or requests. Practise answering these types of questions by thinking through your problem-solving process and how you would communicate with users.
✨Familiarise Yourself with Breville's Products
Do a bit of research on Breville’s kitchen products and their technology. Showing that you understand the brand and its mission can really set you apart and demonstrate your enthusiasm for the role.