At a Glance
- Tasks: Resolve IT issues and provide top-notch support to keep our global business running smoothly.
- Company: Join Breville, an iconic brand delivering innovative kitchen products worldwide.
- Benefits: Flexible work, competitive pay, employee discounts, and wellness benefits.
- Other info: Enjoy a fun team culture with great career growth opportunities.
- Why this job: Be the go-to tech hero in a fast-paced, global environment.
- Qualifications: Degree or 5+ years in IT support, strong troubleshooting skills required.
The predicted salary is between 45000 - 50000 £ per year.
Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.
A career at Breville is truly a one-of-a-kind experience. It’s more than working for a global leader; it’s an opportunity to be a part of something that impacts people all over the world.
We’re looking for a motivated Service Desk Analyst to join our Technology Services team in EMEA. You’ll be the first point of contact for IT issues, incidents, and requests, helping to keep our global business running smoothly. This role is perfect for someone with strong troubleshooting skills, a customer-first mindset, and the ability to work both independently and collaboratively.
Key Responsibilities- Respond to and resolve IT incidents, requests, and major issues within agreed SLAs.
- Support asset lifecycle management and ensure compliance with IT standards.
- Maintain and create knowledge base articles, FAQs, and process documentation.
- Provide exceptional customer service, taking ownership of issues and delivering proactive solutions.
- Collaborate with internal teams and external vendors to resolve technical issues and support projects.
- Degree in a relevant discipline or 5+ years’ experience in IT Service Desk/Desktop Support.
- Strong troubleshooting skills across Windows, O365, and Active Directory/Entra.
- Solid knowledge of PC hardware, peripherals, and Microsoft operating systems.
- Excellent problem-solving, time management, and communication skills.
- Desirable: Microsoft Certifications, ITIL Foundation, or networking knowledge.
If you’re passionate about technology, enjoy solving problems, and thrive in a global, fast-paced environment, we’d love to hear from you!
What we offer you:- Flexible work arrangements
- Competitive compensation package
- A fun and rewarding team environment
- Opportunity to work for an Australian Stock Exchange listed company
- Employee assistance program
- Paid parental leave policy
- Employee discounts of up to 50% on all our electrical products
- Corporate health and wellness benefits
Come and make your mark with this global leader by applying today via the Apply Now button. Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details. Breville Group is proud to be an Equal Opportunity Employer.
Service Desk Analyst in London employer: Breville Group
Breville is an exceptional employer that offers a unique opportunity to be part of a global brand renowned for its innovative kitchen products. With a strong focus on employee well-being, the company provides flexible work arrangements, competitive compensation, and a supportive team environment, all while fostering professional growth through various development opportunities. Located in EMEA, Breville not only values its employees but also empowers them to make a meaningful impact on consumers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Breville Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Breville Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Breville Group!
✨Direct Apply to Breville Group
Let's not forget to apply directly through the Breville Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Breville Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Breville Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Breville Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
