At a Glance
- Tasks: Lead a team to provide top-notch desktop support for executives and portfolio managers.
- Company: Join Brevan Howard, a leading hedge fund with a dynamic tech environment.
- Benefits: Competitive salary, professional growth, and the chance to work with cutting-edge technology.
- Other info: Fast-paced role with opportunities for leadership and innovation.
- Why this job: Make a real impact by ensuring seamless trading operations and user productivity.
- Qualifications: 3+ years in desktop support, especially in hedge funds, with strong technical skills.
The predicted salary is between 54000 - 66000 £ per year.
Overview
In this role you drive high‑impact executive and portfolio manager support within Brevan Howard’s Global Desktop Support Team in London.
You lead the London desktop engineering group, own EUC transformation programs, and ensure rapid, white-glove support with strict 30‑minute SLAs during trading hours.
You balance hands‑on technical leadership with strategic, cross‑functional collaboration to protect trading continuity and P&L.
Your credibility with C‑suite stakeholders and your capability to deliver under pressure will shape platform stability and user productivity.
Responsibilities
- Lead and coach the London-based desktop support engineers
- Own EUC strategy and execute in London, including Windows 11 platform management
- Serve as senior escalation point for complex end-user incidents and perform root cause analysis
- Ensure disciplined incident lifecycle management and service requests in Service Now
- Leverage AI tooling and automation to enhance end-user experience and remediation
- Collaborate with global Infrastructure heads to align strategy and ensure follow‑the‑sun resilience
- Represent Technology with authority in the London office and with global Desktop Support
- Maintain 30‑minute response SLA focus for revenue‑generating stakeholders
- Drive proactive endpoint health management and proactive problem prevention
- Balance day‑to‑day delivery with transformation programs in EUC initiatives
- Key requirements
- Min 3 years of hedge fund or front-office desktop support experience
- VIP/white-glove support experience in hedge funds
- Strong Service Now incident and SLA management
- ITIL-aligned incident, problem, and change management experience
- Advanced Microsoft Windows 11 endpoint support and enterprise management
- Strong Microsoft Intune, AD (GPO) and Microsoft 365 administration
- VMware v Sphere and Horizon expertise
- Experience with Azure Virtual Desktop (AVD) and session host management
- Networking fundamentals (WAN/LAN/DNS/DHCP/TCP/IP)
- Experience supporting Bloomberg Terminal and market data/front-office apps
- Familiarity with end-user experience monitoring and AI tooling (e. g., Claude)
- Ability to work with executive stakeholders and maintain discretion
- Executive credibility and discretion
- Calm, decisive leadership under pressure
- Business-first service orientation
- Windows 11 enterprise management
- Microsoft Intune
- Active Directory and GPO management
Desktop Support Engineer in London employer: Brevan Howard
Brevan Howard Investment Management is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive professional development opportunities, competitive compensation, and the chance to work on impactful global tax strategies within a supportive team environment. With a focus on meaningful contributions and career growth, Brevan Howard stands out as a rewarding place for talented professionals in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brevan Howard values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brevan Howard might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brevan Howard!
✨Direct Apply to Brevan Howard
Let's not forget to apply directly through the Brevan Howard website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brevan Howard.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brevan Howard. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brevan Howard
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
