Manager HR Operations in London

Reporting to the Head of HR Services, the Manager – HR Operations plays a player-coach role to the broader team and is responsible for delivering an effective, efficient and professional HR service to the business. The role supports the optimization of HR processes and systems across the organization, working closely with HR and Finance to ensure the efficient and effective use of Workday.

• Leadership & Team Management
  • Provide day-to-day oversight and management of the London HR Operations Team.
  • Support and mentor new and existing HR Operations team members globally, fostering a culture of excellence and continuous improvement.
  • Oversee HR query management in line with SLAs, ensuring exceptional customer service standards.
  • Act as triage manager for incoming HR queries, assigning and escalating as appropriate.
• HR System Management & Technical Expertise
  • Serve as the Workday subject-matter expert as it relates to employee lifecycle processes and HR Transactions, providing first and second-level technical support globally.
  • Troubleshoot and resolve Workday transaction errors and queries in a timely and accurate manner.
  • In partnership with HR IS, perform and coordinate testing for new Workday releases, configuration changes, and enhancements.
  • In partnership with HR IS, manage and execute EIB loads, ensuring data accuracy and integrity.
  • Leverage advanced Excel functionality, Power Forms, and Power Automate tools to streamline and improve HR processes, enhance data accuracy, and increase operational efficiency.
  • Conduct and oversee data integrity reviews and audits, ensuring compliance and reliability of all HR data.
  • Support and manage mass changes in Workday, including reorganizations and cyclical events (e.g., performance cycles, compensation reviews).
• Process Improvement & Project Delivery
  • Lead and deliver HR process improvement and transformation initiatives aligned with the HR Services Roadmap.
  • Own project documentation, test scripts, and implementation plans for HR process enhancements.
  • Drive standardization, automation, and scalability across HR transactions and workflows.
  • Collaborate with HR and business stakeholders to continuously evaluate and optimize HR processes for effectiveness and compliance.
  • Identify opportunities for efficiency through technology, data, and automation tools.
• Reporting & Analytics
  • Partner with HRIS and HR Data Analytics to deliver enterprise-wide standardized reporting.
  • Generate recurring and ad-hoc reports to support strategic decision-making and compliance.
  • Partner with HR IS to create, maintain, and optimize Workday reports and dashboards to provide actionable workforce insights.
  • Utilize Excel and other analytical tools (e.g., Power BI) for insights and trend analysis.
• Governance, Documentation & Compliance
  • Ensure internal documentation, guidelines, and operating procedures are accurate and up to date.
  • Maintain procedural documentation, FAQs, and tip sheets for Workday and HR processes.
  • Ensure compliance with company policies, HR controls, and statutory requirements.
  • Support audits and provide required data or evidence as needed.
• Ad-hoc Support
  • Perform additional tasks or projects as required to meet the needs of the business.

• Demonstrable experience acting in a people manager and player-coach role within People/HR Operations, ideally within a shared services environment.
• Proven success working with and gaining trust and cooperation from colleagues in a complex, matrixed environment.
• Strong customer service focus, always viewing processes from the customer's perspective.
• Strong process, data, and systems orientation with excellent attention to detail and problem-solving skills.
• Solid understanding of HR transactional services, including onboarding and offboarding.
• Flexible with the ability to manage and prioritize tasks effectively in a fast-paced and dynamic environment.

• Essential
  • Significant hands-on experience with Workday, including troubleshooting, testing, EIB loads, and advanced reporting.
  • Experience with ticketing systems such as ServiceNow or Jira (highly desirable).
  • Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, Power Query) and familiarity with Power Forms and Power Automate to streamline HR processes.
  • Knowledge of EMEA employment legislation, compliance laws, and market practices; additional global exposure (APAC/US) advantageous.
  • Proficient in Microsoft Office applications including SharePoint, Word, Excel, and Outlook.
• Desirable
  • Degree or equivalent qualification in Human Resources or a relevant discipline.
  • CIPD Level 5 qualification (or equivalent).

Brevan Howard Investment Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,050 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru.

• We combine a dedication to meeting our clients' needs with a commitment to our people.
• At Brevan Howard, you will find the dynamism and entrepreneurial spirit of a small firm with the infrastructure, technology and support of a large organisation.
• We are always looking for exceptional talent to join our global community. From undergraduates to experienced professionals, we look for individuals who are intellectually curious, passionate and share our mission and principles.

Brevan Howard is committed to being an inclusive employer and encourages applications from all suitably qualified individuals without regards to race, colour, religion, origin, age, sexual orientation, physical/mental disability/ long term health condition, marital status, gender expression or any other characteristic protected by law in the jurisdictions we operate.