At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a family-run supply chain company that values teamwork and personal development.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work Monday to Friday with flexible shift options in a dynamic team.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Reporting to the Customer Service Supervisor, you will be the vital link between our clients, suppliers and internal operational teams. You will ensure that every order runs smoothly, every query is resolved quickly and every customer feels valued.
Key responsibilities include:
- First point of contact for our customers, via telephone and email.
- Action all customer queries in line with company processes and service level agreements through to resolution.
- Work as part of a team to ensure excellent customer service delivery every time.
You will be required to have:
- Previous experience in customer service, ideally within logistics, supply chain or manufacturing.
- Strong organisational skills with an ability to manage multiple priorities under tight deadlines.
- Excellent communication skills both written and verbal - clear, empathetic and solution-focused.
- Excellent IT Skills.
- A proactive mindset with the ability to problem solve and build strong relationships.
- The capacity to work as part of a highly efficient team.
Working Monday to Friday working a 3 shift rota:
- 07:00 - 15:00
- 08:00 - 16:00
- 10:00 - 18:00
Bretts are third generation family managed Supply Chain professionals, who recognise that people are key to the successful running of our business. We provide opportunities for personal development within our fresh and dynamic management style which encourages friendly teamwork and close collaboration to achieve excellent levels of customer service and trading performance goals.
Customer Service Co-Ordinator in Wisbech employer: Bretts Transport Ltd
At Bretts, we pride ourselves on being a family-managed business that values our employees as the cornerstone of our success. Our vibrant work culture fosters teamwork and collaboration, ensuring that every team member has the opportunity for personal growth and development. With a focus on delivering exceptional customer service, we offer a supportive environment where your contributions are recognised and appreciated, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in Wisbech
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and empathetic in your responses. Remember, they’re looking for someone who can connect with customers just as much as they can resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Co-Ordinator in Wisbech
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service, especially if it's in logistics or supply chain. We want to see how you've handled queries and resolved issues in the past!
Be Organised:Demonstrate your strong organisational skills by mentioning how you manage multiple priorities. We love a proactive mindset, so share examples of how you've juggled tasks under tight deadlines.
Communicate Clearly:Since excellent communication is key for us, ensure your application is clear and concise. Use a friendly tone and show off your written skills – we want to feel your empathy and solution-focused approach!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bretts Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specifics of their customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills, especially in logistics or supply chain. Think about times when you resolved a difficult query or managed multiple priorities under pressure. Be ready to discuss these scenarios in detail.
✨Practice Clear Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend or family member to get comfortable with expressing yourself in a solution-focused manner.
✨Demonstrate Your Proactive Mindset
During the interview, emphasise your proactive approach to problem-solving. Share instances where you took the initiative to improve a process or resolve an issue before it escalated. This will show that you can contribute positively to the team and enhance customer satisfaction.
