At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a family-run supply chain company that values teamwork and collaboration.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Other info: Work Monday to Friday with flexible shift options in a dynamic team.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Reporting to the Customer Service Supervisor, you will be the vital link between our clients, suppliers and internal operational teams. You will ensure that every order runs smoothly, every query is resolved quickly and every customer feels valued.
Key responsibilities include:
- First point of contact for our customers, via telephone and email.
- Action all customer queries in line with company processes and service level agreements through to resolution.
- Work as part of a team to ensure excellent customer service delivery every time.
You will be required to have:
- Previous experience in customer service, ideally within logistics, supply chain or manufacturing.
- Strong organisational skills with an ability to manage multiple priorities under tight deadlines.
- Excellent communication skills both written and verbal - clear, empathetic and solution-focused.
- Excellent IT Skills.
- A proactive mindset with the ability to problem solve and build strong relationships.
- The capacity to work as part of a highly efficient team.
Working Monday to Friday working a 3 shift rota:
- 07:00 - 15:00
- 08:00 - 16:00
- 10:00 - 18:00
Bretts are third generation family managed Supply Chain professionals, who recognise that people are key to the successful running of our business. We provide opportunities for personal development within our fresh and dynamic management style which encourages friendly teamwork and close collaboration to achieve excellent levels of customer service and trading performance goals.
Customer Service Co-Ordinator in Cambridge employer: Bretts Transport Ltd
At Bretts, we pride ourselves on being a family-managed business that values our employees as the cornerstone of our success. Our vibrant work culture fosters teamwork and collaboration, ensuring that every team member feels valued and empowered to grow personally and professionally. With a commitment to excellent customer service and a supportive environment, we offer flexible working hours and opportunities for development, making us an exceptional employer in the logistics and supply chain sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Bretts and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to convey empathy and clarity. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple priorities. This will demonstrate your ability to thrive under pressure and keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Bretts. Let's get you that Customer Service Co-Ordinator role!
We think you need these skills to ace Customer Service Co-Ordinator in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Co-Ordinator role. Highlight your previous experience in customer service, especially if it’s in logistics or supply chain, and show us how your skills match what we’re looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and friendly – just like how you’d interact with our customers!
Highlight Your Organisational Skills:We want to see how you manage multiple priorities under tight deadlines. Share examples from your past experiences where you’ve successfully juggled tasks and kept everything running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bretts Transport Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in logistics and supply chain. Be ready to discuss how you've handled queries in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple priorities. Think of situations where you successfully juggled tasks under tight deadlines and how you kept everything running smoothly.
✨Communicate Clearly and Empathetically
Practice articulating your thoughts clearly and empathetically. During the interview, demonstrate your communication skills by actively listening and responding thoughtfully to questions.
✨Emphasise Teamwork and Problem-Solving
Be ready to share experiences where you worked as part of a team to solve problems. Highlight how you built relationships with colleagues and customers to achieve common goals, showcasing your proactive mindset.
