Care Coordinator/Medical Receptionist in Peterborough

Bretton Park Healthcare are looking for a full time/part time Care Coordinator/Receptionist with the following skills to join our Administration Team. We are looking for a highly motivated individual who is able to work as part of a team and be flexible. The ideal candidates will be positive and friendly with excellent customer service skills. The role requires you to provide customer service both face to face and via the telephone; some experience of working as a medical receptionist is desirable but not essential.

The position is full time/part time Mon-Fri, plus a Saturday morning on rotation - (each shift Mon-Fri will either be an 8am start or 6pm finish). The practice has 2 sites located at Bretton and Park and the successful applicant will be required to work at both as part of the rota.

Main duties of the job:

• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Attend to patients at the reception desk, deal with enquiries.
• Respond to patient queries in a friendly manner and resolve the issue.
• Take messages and deal with queries.
• Use computer clinical system (SystmOne) for a variety of tasks; making, amending appointments, registration of patients, processing repeat prescription requests and updating the database and all other administrative duties as directed by the practice leads.

Job Responsibilities:

• Administration: To have a thorough knowledge of all practice procedures and work in accordance with written protocols.
• Carry out specific administrative tasks as requested by the Administration Leads.
• Process appointment requests from patients for on the day and future appointments by telephone and in person.
• Registration of new patients, computer data entry and medical records.
• Process patients' change of address, computer data and medical records.
• Process repeat prescription requests in accordance with practice guidelines.
• Assist and direct patients toward the appropriate service or healthcare professional.
• Liaise with Care/Nursing homes and other health and care providers when necessary.
• Help people manage their needs by answering their queries and supporting them in making appointments.
• Participate in training and service redesign activities, including monthly clinical governance training.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information regarding their health. All such information is to be regarded as strictly confidential.

Health & Safety:

Employees must take reasonable care for the health, safety and security of themselves and others who may be affected by their acts or omissions at work.

Equality, Diversity and Inclusion:

The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Person Specification:

• Good telephone manner.
• Good organisational skills.
• Ability to communicate verbally and in writing.
• Empathy with client group.
• Coping under pressure in a busy environment.
• Understanding of confidentiality.

Qualifications:

Good standard of general education.

Experience:

• Working with the General Public.
• Ability to work on own initiative.
• Previous reception work.
• Previous customer service work.
• Knowledge of MS Office suite.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.