Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and manage orders from start to finish.
- Company: Join Brett, the UK's largest independent building materials group.
- Benefits: Enjoy a competitive salary, generous leave, and career development opportunities.
- Why this job: Make a real impact by delivering exceptional customer experiences in a supportive team.
- Qualifications: Experience in customer service or sales, with strong IT and problem-solving skills.
- Other info: Inclusive environment with ongoing learning and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and customer-focused Commercial Sales Coordinator to join our Commercial team within the Customer Operations department. In this pivotal role, you will be the first point of contact for customer inquiries, managing orders from initial inquiry to on-time delivery while ensuring exceptional service at every step. You will build strong relationships with customers and the sales team, resolve delivery and invoice queries efficiently, and maintain accurate records. If you thrive on organisation, enjoy coordinating projects, and are passionate about delivering outstanding customer experiences, we’d love to hear from you!
About Your Role
- Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.
- Manage customer orders and expectations from the receipt of initial inquiry through order processing to the on-time delivery of products.
- Develop strong relationships with customers and the Commercial Sales team to ensure customer needs and requirements are met, proactively highlighting opportunities to the sales team where necessary.
- Handle delivery and invoice queries proficiently, ensuring swift and effective resolution to meet pre-determined KPIs.
- Maintain accurate and up-to-date records and essential information for all customer interactions.
- Coordinate projects and contracts from initial inquiry to successful conclusion, ensuring they meet expected targets.
We’re Looking For
- Experience within a customer service/sales role.
- Ideally, previous experience within the manufacturing and/or construction industry.
- Proficient IT skills and experienced in using CRM systems.
- A pro-active thinker with strong problem-solving skills.
- Excellent planning, organising, and task implementation skills with a high degree of accuracy.
We’ll Offer You
- A competitive salary
- Generous pension
- 25 days annual leave
- Life assurance
- Career and professional development
- Onsite parking
- Employee assistance programme
- Cycle to work scheme
- Employee discounts
- Plus more!
About Us
Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people. Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.
With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.
Why Join Brett
- Our people are individuals, we value your input and support you in your professional development.
- We see our people as our greatest strength.
- We work hard to create inclusive environments.
- Grow your skills with ongoing opportunities – our business thrives when our people are at their best, we encourage and support ongoing learning and development.
Brett Group operates an Equal Opportunities Policy and monitoring. We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment. We take a zero-tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings.
Brett Group operates a preferred supplier list and does not accept agency CVs, unless specifically engaged to work on the role in writing by the People Team. Please do not forward CVs to our recruiters, employees or any other location with the Brett Group. Brett Group will not be responsible for any fees relating to unsolicited CVs or candidate profiles. Furthermore, Brett Group will only accept CVs submitted through our applicant tracking system, any and all CVs sent via email will be immediately deleted and shall not be subject to any agency terms or associated fees.
Should you wish to work with us now or in the future please email the recruitment team at recruitment.talent@brett.co.uk
Commercial Sales Coordinator in Mountsorrel employer: Brett
Contact Detail:
Brett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Sales Coordinator in Mountsorrel
✨Tip Number 1
Get to know the company inside out! Research Brett and its products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Commercial Sales Coordinator. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Sales Coordinator in Mountsorrel
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or sales roles. We want to see how you've handled inquiries and built relationships with customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: As a Commercial Sales Coordinator, organisation is key! When writing your application, demonstrate your planning and task implementation skills. Mention any tools or systems you’ve used to keep track of orders and customer interactions.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the role. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Brett
✨Know Your Customer Service Basics
Brush up on your customer service skills, as this role is all about being the first point of contact for inquiries. Be ready to discuss how you've handled customer queries in the past and share specific examples of how you provided exceptional service.
✨Familiarise Yourself with the Industry
Since experience in the manufacturing or construction industry is ideal, do some research on common practices and challenges in these sectors. This will help you speak confidently about how you can contribute to the team and understand customer needs better.
✨Show Off Your Organisational Skills
This role requires excellent planning and organisation. Prepare to discuss how you manage multiple tasks and projects simultaneously. Bring examples of how you've successfully coordinated projects from start to finish, ensuring everything runs smoothly.
✨Be Ready to Problem-Solve
As a proactive thinker, you'll need to demonstrate your problem-solving skills. Think of scenarios where you've resolved delivery or invoice issues efficiently. Highlight your approach to identifying problems and implementing effective solutions to meet KPIs.