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For Companies At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients globally.
- Company: Join Brett Martin, a leading manufacturer known for innovation and employee development.
- Benefits: Enjoy competitive pay, performance bonuses, and comprehensive health benefits.
- Why this job: Elevate your career in a supportive environment with plenty of growth opportunities.
- Qualifications: GCSEs in Maths and English, plus 1-3 years of customer service experience.
- Other info: Dynamic workplace culture with team-building events and a focus on wellbeing.
The predicted salary is between 30000 - 50000 £ per year.
Are you an ambitious and dedicated professional looking to elevate your career? Brett Martin, a global leader committed to innovation and growth, is seeking a highly motivated individual to join our team as a Commercial Services Executive. In this role, you will play a pivotal part in achieving company objectives by providing exceptional customer service on a global scale.
HOURS: 8am - 4:45pm or 8:30 - 5:15pm, Monday to Thursday, 8am - 3:30pm or 8:30-4pm, Friday
About The Role
- Act as a main point of contact for customers both locally and internationally;
- Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering;
- Have an in-depth knowledge and understanding of each customer account, and any specific requirements;
- Collaborate closely with customers regarding orders and enquiries;
- Work closely with the planning and logistics teams to ensure all customer orders are promptly placed, planned and shipped according to requested dates and provide or assist in providing resolutions should problems occur from order placement to shipment;
- Work closely with Logistics and loading team to maximise daily loading capacity and actively chase Customers to clear their stock;
- Advise Customers on a daily/weekly basis on the progress of their orders and actively work with production to ensure all Customer orders are produced;
- Ensure all quality issues raised by the Customer are followed through, and where appropriate raise and follow through credit notes for payment;
- Ensure relevant Sales person is kept informed of any issues relating to their particular customers;
- Ensure international based sales team are kept informed of all updated price lists;
- Provide all necessary Sales information for Customer visits i.e turnover, historical sales prices/orders;
- Order entry, involving accuracy and attention to detail.
Required Criteria
- GCSE level education, including Maths and English;
- Excellent administrative and numeracy skills;
- At least 1 to 3 years customer service experience within a busy office environment;
- IT literacy skills and experience of Windows based packages.
Desired Criteria
- Fluency in verbal/written German/French/Spanish; knowledge of another language is advantageous;
- Degree level education.
About The Company
At Brett Martin, you'll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you're looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you'll find plenty of opportunities to learn new skills and develop a rewarding career.
Company Culture
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.
Company Benefits
Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.
Salary Not disclosed
Benefits: Performance bonuses, Retirement plan and/or pension, Free parking, Cycle to work, Life insurance, Long service recognition.
Commercial Services Executive in Newtownabbey employer: Brett Martin
Contact Detail:
Brett Martin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Executive in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Commercial Services Executive role at Brett Martin. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Brett Martin's products and services, and think about how your customer service experience can shine in this role. We want you to show off your skills and how you can build strong relationships with customers.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for customer service roles and be ready to discuss how you handle challenges. This will help you feel more confident when it’s your turn to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get that application in and let’s get you on board!
We think you need these skills to ace Commercial Services Executive in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Services Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with Brett Martin's values. We love seeing genuine enthusiasm for what we do.
Showcase Your Skills: Don’t forget to highlight your IT literacy and administrative skills in your application. Mention any experience with Windows-based packages, as these are crucial for the role. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Brett Martin!
How to prepare for a job interview at Brett Martin
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about building strong relationships and ensuring satisfaction.
✨Research Brett Martin
Get to know Brett Martin inside out! Familiarise yourself with their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company during the interview.
✨Prepare for Role-Specific Questions
Anticipate questions related to order management, logistics, and problem-solving. Be ready to discuss how you would handle specific scenarios, like dealing with a delayed shipment or a quality issue raised by a customer.
✨Show Off Your Language Skills
If you speak any additional languages, especially German, French, or Spanish, make sure to highlight this during your interview. It could give you an edge, as the role involves international customer interactions.