At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer satisfaction.
- Company: Join Brett Martin, a leading independent manufacturer with a positive work culture.
- Benefits: Career growth opportunities, supportive environment, and a chance to make an impact.
- Other info: Work in a sustainable company committed to innovation and employee development.
- Why this job: Be a key player in improving processes and delivering exceptional customer experiences.
- Qualifications: Strong leadership skills, customer service experience, and a can-do attitude.
The predicted salary is between 30000 - 32000 £ per year.
Location: Brett Martin Daylight Systems, Sanford Close, Aldermans Green Industrial Estate
Join Brett Martin as a Team Leader for our Roofsealants/RFS department, where you will be at the heart of our customer experience. This pivotal role is perfect for a natural leader who is passionate about motivating and developing a dedicated customer service team. You will be instrumental in ensuring we deliver an exceptional service, managing everything from order completion to resolving customer queries in a timely and effective manner.
Your responsibilities will extend beyond daily team management. You'll take on senior duties from the Roofsealants Manager, including overseeing the product supply chain, conducting customer and internal training, and providing crucial support for our account managers. We are looking for someone who can not only maintain our high standards but also continually seek out opportunities for process improvement, implementing new systems to enhance sales order processing efficiency. If you thrive in a dynamic environment and are committed to excellence, this is the perfect opportunity to make a significant impact and grow your career with a leading manufacturer.
As a Team Leader, your day-to-day will be dynamic and engaging. You'll be the go-to person for your team, coaching and mentoring them to success, managing performance, and ensuring all customer interactions meet our high standards. You'll monitor KPIs, handle escalations, and work on projects to improve departmental efficiency. This role offers significant growth potential, as you'll be taking on senior responsibilities and working closely with management, providing a clear pathway for career advancement.
What makes this position truly interesting is the blend of people management, operational improvement, and direct impact on customer satisfaction within a leading manufacturing company. You'll be a key player in maintaining our reputation for excellence and driving the team forward.
Skills Needed:
- Improvement
- Servicing
- Technical
- People
- Technology
- Managerial / Operational
- Manufacturing / Production
At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands‑on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.
Required Criteria:
- A high level of integrity, with a positive and professional attitude.
- Confidence to highlight issues that may affect customer perception.
- A general knowledge of HR, incorporating practical people management and the rules policies and procedures within the employee handbook.
- Positive and energetic personality with a strong can‑do attitude.
- Strong team working skills, able to use own initiative and capable of problem solving. Able to lead under pressure.
- An ability to coach and develop people.
- Able to drive KPI improvement.
- IT literate with knowledge of Excel.
- Experienced in dealing with all levels of staff from shop floor to senior leadership team.
- Excellent communication and planning skills.
- A good basic knowledge of the fillers, tapes & sealants products manufactured and distributed by Brett Martin Daylight Systems.
- Excellent and demonstrable Customer Service experience.
Desired Criteria:
- Experience using Lean methodology for KPI improvement.
- Experience in a manufacturing, distribution, or logistics environment.
Closing Date: Thursday 16th July, 2026
Contract Type: Fulltime
Salary: Based on Experience
Customer Service Team Leader in Coventry employer: Brett Martin Ltd
Brett Martin Ltd is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in the dynamic field of product engineering. Located in a vibrant area, the company offers competitive benefits, including opportunities for professional development and hands-on experience with cutting-edge materials science, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brett Martin Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brett Martin Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brett Martin Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brett Martin Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brett Martin Ltd!
How to prepare for a job interview at Brett Martin Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
