At a Glance
- Tasks: Deliver exceptional customer service and manage quotes and orders efficiently.
- Company: Join Brett Martin, a leading manufacturing company with a positive work culture.
- Benefits: Enjoy career development opportunities, competitive salary, and a supportive environment.
- Other info: Flexible roles with opportunities for learning and growth in a dynamic industry.
- Why this job: Make a real impact by helping customers and resolving their queries.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Brett Martin Daylight Systems, Sanford Close, Aldermans Green Industrial Estate
This role plays a central role in delivering exceptional service to customers while ensuring the smooth processing of quotes and orders. Acting as a key link between customers, production and transport, the role ensures accurate information flow, timely deliveries, and effective issue resolution. It also includes providing basic first line technical support, helping customers understand products and resolve basic technical queries.
About The Role
- Customer Interaction & Enquiries: Proactively manage multi‑channel customer enquiries, aiming for complete and timely responses within KPI targets, and striving for first contact resolution to enhance satisfaction and efficiency. Resolve order discrepancies, delivery issues, and product‑related queries promptly.
- Order & Quote Management: Accurately process customer quotes and orders into the system and issue order confirmations within defined KPI timeframes, maintaining a ‘right first time’ ethos to ensure precision and efficiency.
- Production Liaison: Coordinate with production teams to confirm lead times, capacity, and any special requirements.
- Transport Coordination: Work with our internal transport department and our partners to schedule deliveries, resolve delays, and keep customers informed.
- Technical Assistance: Provide first‑line technical support, helping customers understand product specifications and troubleshoot common issues.
- Complaint Resolution & Claims Handling: Take ownership of customer complaints from recording to resolution, delivering outcomes within KPI targets and managing expectations with transparency and care. Facilitate claims and credits while engaging internal and external stakeholders to ensure seamless problem‑solving.
- Relationship Management: Build strong, lasting customer relationships by delivering consistently professional and courteous service, reinforcing trust and loyalty at every touchpoint.
- Documentation & Reporting: Maintain accurate records, update CRM/ERP systems, and support internal reporting requirements.
- Continuous Improvement: Drive and support continuous improvement efforts to streamline processes, boost efficiency, and deliver an exceptional customer experience.
- Data Protection Compliance: Ensure full compliance with data protection regulations, upholding the highest standards of confidentiality and integrity in all customer and business data handling processes.
- Company Values & Leadership: Consistently exemplify Brett Martin’s core values and customer‑first principles by modelling professional behaviours, fostering a culture of excellence, and encouraging best practices across all interactions.
- Ad‑Hoc Support: Flexibly support wider business needs through the completion of ad‑hoc tasks, including reception cover and other duties that contribute to smooth day‑to‑day operations.
About The Company
At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands‑on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specialises in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.
Required Criteria
- Logical, efficient and effective problem solver
- Excellent time management skills
- Previous customer service experience in high pressure setting
- Ability and willingness to learn
- Totally customer focused
- Can build effective relationships with customers and colleagues
Desired Criteria
- Previous experience or knowledge of industrial, construction or manufacturing industries
- Awareness of Lean six sigma principles
- Export experience
Contract Details
Closing Date: Thursday 30th July, 2026
Contract Type: fulltime
Salary: Based on Experience
Customer Service Advisor in Coventry employer: Brett Martin Ltd
Brett Martin Ltd is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in the dynamic field of product engineering. Located in a vibrant area, the company offers competitive benefits, including opportunities for professional development and hands-on experience with cutting-edge materials science, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brett Martin Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brett Martin Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brett Martin Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brett Martin Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brett Martin Ltd!
How to prepare for a job interview at Brett Martin Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
