Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their needs are met and orders are managed smoothly.
- Company: Join Brett Martin, a leading manufacturer with a focus on innovation and sustainability.
- Benefits: Full-time role with competitive salary and opportunities for growth in a supportive environment.
- Why this job: Make a real difference by building strong customer relationships and ensuring satisfaction.
- Qualifications: GCSEs in Maths and English, plus customer service experience and IT skills.
- Other info: Dynamic workplace with a commitment to employee development and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
Location: Brett Martin Ltd, 24 Roughfort Road
Are you an ambitious and dedicated professional looking to elevate your career? Brett Martin, a global leader committed to innovation and growth, is seeking a highly motivated individual to join our team as a Commercial Services Executive. In this role, you will play a pivotal part in achieving company objectives by providing exceptional customer service on a global scale.
Hours
8am – 4:45pm or 8:30 – 5:15pm, Monday to Thursday,
8am – 3:30pm or 8:30-4pm, Friday
Responsibilities
- Act as a main point of contact for customers both locally and international based;
- Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering;
- Having an in-depth knowledge and understanding of each customer account, and any specific requirements;
- Collaborate closely with customers with regards to orders and enquiries;
- Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;
- Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;
- Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;
- Ensure all quality issues raised by the Customer are followed through, and where appropriate raise and follow through credit notes for payment;
- Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;
- Ensuring international based sales team are kept informed of all updated price lists;
- Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.
- Order entry, involving accuracy and attention to detail.
Skills Needed
About The Company At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.
Company Culture
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.
Required Criteria
- GCSE level education, including Maths and English
- Have excellent administrative and numeracy skills
- Have at least 1 to 3 years customer service experience within a busy office environment
- IT literacy skills and have experience of Windows based packages
Desired Criteria
- Fluency in verbal/written German/French/Spanish; knowledge of another language is advantageous
- Degree level education
Closing Date Friday 6th February, 2026
Contract Type fulltime
Salary Based on Experience
#J-18808-Ljbffr
Commercial Services Executive employer: Brett Martin Ltd
Contact Detail:
Brett Martin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Commercial Services Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Brett Martin Ltd and understand their products and values. Be ready to discuss how your customer service experience aligns with their needs. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be perfect for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us at StudySmarter!
We think you need these skills to ace Commercial Services Executive
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Commercial Services Executive role involves. Dive into the job description and highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences align with what Brett Martin is looking for. Use specific examples from your past roles that showcase your customer service experience and administrative skills.
Be Clear and Concise: When it comes to written applications, clarity is key. Keep your language straightforward and avoid jargon. Make sure your points are easy to read and get straight to the point – we appreciate brevity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining the team at Brett Martin!
How to prepare for a job interview at Brett Martin Ltd
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Brett Martin's products and services. Familiarise yourself with their customer base and any recent news about the company. This will help you demonstrate your genuine interest and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about building strong relationships with customers, be prepared to share specific examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to ensure total satisfaction.
✨Be Detail-Oriented
Attention to detail is crucial in this role, especially when it comes to order entry and maintaining price lists. During the interview, mention how you've successfully managed similar tasks in the past. You could even bring along a sample of your work to showcase your organisational skills.
✨Brush Up on Your Language Skills
If you speak any additional languages like German, French, or Spanish, make sure to mention this during the interview. It could give you an edge over other candidates, especially since Brett Martin has an international customer base. Practising a few key phrases in these languages can also impress your interviewers!
