At a Glance
- Tasks: Manage customer complaints and ensure timely resolutions while driving continuous improvement.
- Company: Join Brett, the UK's largest independently owned building materials group.
- Benefits: Competitive salary, generous pension, 25 days leave, and employee discounts.
- Other info: Inclusive environment with great opportunities for professional growth.
- Why this job: Be the voice for customers and make a real impact on service delivery.
- Qualifications: Strong admin skills, excellent communication, and problem-solving abilities.
The predicted salary is between 28800 - 43200 £ per year.
Join our dynamic team as a Customer Relations Co-ordinator at our Barrow office We\'re looking for a motivated individual to manage and coordinate customer complaints, ensuring timely and effective resolutions while driving continuous improvement. In this key role, you\'ll be the main point of contact for customers, investigating issues thoroughly, liaising with stakeholders, and making recommendations to enhance service delivery. If you\'re a problem-solver with great communication skills and a passion for delivering exceptional customer service, we\'d love to hear from you
About Your Role
- Act as the principal point of contact for customers, coordinating the company\'s responses to complaints and ensuring timely and effective resolutions.
- Manage the administration of the customer complaints process, liaising with end users, installers, stockists, and colleagues to achieve efficient outcomes.
- Investigate each complaint thoroughly, ensuring the full history is captured to support fair and effective recommendations for resolution.
- Identify and analyse complaint trends, highlighting opportunities for improvement within the business.
- Provide clear decisions and recommendations to managers on the most cost-effective and efficient means of resolution.
*We\'re Looking For*
- Strong administration skills with excellent attention to detail.
- Effective planning and organisational abilities to prioritise workload and meet deadlines.
- Composure under pressure, with the ability to remain professional in challenging situations.
- Excellent communication and interpersonal skills to build positive relationships with customers and colleagues.
- Good numerical and financial awareness to support analysis and decision-making.
We\'ll Offer You
- A competitive salary
- Generous pension
- 25 days annual leave
- Life assurance
- Career and professional development
- Free onsite parking
- Enhanced parental leave
- Employee assistance programme
- Cycle to work scheme
- Employee discounts
- Plus more
About Us
Brett is the UK\'s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.
Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders\' merchants and garden centres, all our products are backed by technical and product expertise.
With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.
Why Join Brett
- Our people are individuals, we value your input and support you in your professional development.
- We see our people as our greatest strength.
- We work hard to create inclusive environments.
- Grow your skills with ongoing opportunities - our business thrives when our people are at their best, we encourage and support ongoing learning and development.
Brett Group operates an Equal Opportunities Policy and monitoring. We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment. We take a zero-tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings. This is not only a legal requirement but is vital for our brand, reputation and the long-term success of our business.
Brett Group operates a preferred supplier list and does not accept agency CVs, unless specifically engaged to work on the role in writing by the People Team. Please do not forward CVs to our recruiters, employees or any other location with the Brett Group. Brett Group will not be responsible for any fees relating to unsolicited CVs or candidate profiles. Furthermore, Brett Group will only accept CVs submitted through our applicant tracking system, any and all CVs sent via email will be immediately deleted and shall not be subject to any agency terms or associated fees.
Should you wish to work with us now or in the future please email the recruitment team
Customer Relations Co-Ordinator in Barrow employer: Brett Landscaping and Building Products
At Brett, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values individual contributions. Our Barrow office provides a dynamic environment where you can grow your skills through ongoing professional development, while enjoying generous benefits such as a competitive salary, 25 days annual leave, and a cycle to work scheme. Join us and be part of a team that is dedicated to delivering exceptional customer service and driving continuous improvement in the building materials industry.
Contact Details:
Brett Landscaping and Building Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Co-Ordinator in Barrow
✨Tip Number 1
Network like a pro! Reach out to current employees at Brett or connect with them on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. Think about how you’d handle specific complaints and be ready to share your problem-solving strategies.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, they want someone who can build positive relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Relations Co-Ordinator in Barrow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relations Co-ordinator role. Highlight your problem-solving abilities and communication skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've handled complaints or improved processes in the past to show us what you can bring to the team.
Showcase Your Attention to Detail:In your application, pay close attention to spelling and grammar. A well-presented application shows us that you have the strong administration skills we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received properly and allows us to review it efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Brett Landscaping and Building Products
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially how to handle complaints effectively. Be ready to share examples of how you've resolved issues in the past, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Research the Company
Familiarise yourself with Brett Group's values, products, and recent news. Understanding their commitment to customer satisfaction and continuous improvement will help you align your answers with their goals during the interview.
✨Prepare for Scenario Questions
Expect to be asked about specific situations where you've had to manage customer complaints. Prepare a few STAR (Situation, Task, Action, Result) stories that highlight your communication skills and ability to analyse trends for improvement.
✨Showcase Your Organisational Skills
As a Customer Relations Co-ordinator, you'll need strong planning abilities. Be prepared to discuss how you prioritise tasks and manage your workload effectively, especially when dealing with multiple complaints at once.
