At a Glance
- Tasks: Deliver exceptional customer service and manage order processing in a fast-paced environment.
- Company: Join Brett, the UK's largest independently owned building materials group.
- Benefits: Competitive salary, generous pension, 25 days leave, and employee discounts.
- Other info: Opportunities for professional development and a supportive, inclusive culture.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: 2 years in customer service, preferably in manufacturing or construction.
The predicted salary is between 25549 - 31227 £ per year.
About The Role
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re seeking a skilled and proactive
Customer Service Coordinator to join our dynamic team.
With a focus on timely communication, efficient order processing, and effective problem-solving, you’ll play a key role in ensuring smooth operations and outstanding customer satisfaction.
If you have strong organisational skills, experience in customer service (preferably within manufacturing or construction), and a knack for building positive relationships, we’d love to hear from you!
About Your Role
- Maintain accurate and up-to-date records and essential information for all customer interactions
- Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.
- Process customer orders proficiently and accurately within the appropriate time frames.
- Oversee the generation of quotes and provide pricing information to merchant stockists, collaborating with external sales teams when necessary to meet customer and business needs.
- Proactively identify and resolve issues as they arise to ensure smooth operations.
- Handle delivery and invoice queries proficiently, ensuring swift and effective resolution.
- We're Looking For
- At least 2 years of experience in a customer service role.
- Ideally, previous experience within the manufacturing and/or construction industry.
- Proficient IT skills and experienced in using CRM systems.
- Proven ability to handle customer complaints effectively and professionally.
- A pro-active thinker with strong problem-solving skills.
- Excellent planning, organising and task implementation skills with a high degree of accuracy.
- Strong communication skills for interacting with internal and external contacts.
- We'll Offer You
- A competitivesalary
- Generous pension
- 25 days annual leave
- Life assurance
- Career and professional development
- Onsite parking
- Employee assistance programme
- Cycle to work scheme
- Employee discounts
• Plus more!
About Us
Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.
Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs.
Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.
With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth.
As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.
- Why Join Brett
- Our people are individuals, we value your input and support you in your professional development.
- We see our people as our greatest strength.
- We work hard to create inclusive environments.
- Grow your skills with ongoing opportunities – our business thrives when our people are at their best, we encourage and support ongoing learning and development.
Brett Group operates an Equal Opportunities Policy and monitoring.
We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment.
We take a zero-tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings.
This is not only a legal requirement but is vital for our brand, reputation and the long-term success of our business.
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Customer Service Co-ordinator in Barrow upon Soar employer: Brett Group
Brett Group is an excellent employer for those passionate about environmental monitoring, offering a dynamic work culture that values teamwork and innovation. With opportunities for professional growth through training and diverse field experiences across beautiful sites in England, including Canterbury, employees can expect a rewarding career while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Barrow upon Soar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brett Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brett Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Barrow upon Soar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brett Group:Your cover letter is your chance to shine! Tell us why you want to work at Brett Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brett Group!
How to prepare for a job interview at Brett Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
