Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies, rent collection, and support tenants in a dynamic community.
- Company: Brentwood Borough Council, dedicated to high-quality housing services.
- Benefits: Competitive salary, equal opportunity employer, and supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in rent collection and strong customer engagement skills.
- Other info: Join a passionate team with opportunities for personal and professional growth.
The predicted salary is between 30768 - 34207 £ per year.
We currently have an exciting opportunity for a Housing Officer to join our successful Estates Management Team to assist in delivering high quality Tenancy and Rent arrears Management. Brentwood Borough Council have a stock of circa 2500 properties and you would be responsible for your own patch. Our Housing Officers are generic and manage all aspects of a Tenancy from breach of Tenancy through to Anti-Social behaviour and Rent collection.
Responsibilities
- You will have experience of rent collection as a Social Landlord and be able to engage with customers to agree maintainable repayment agreements in respect of current rent and arrears.
- You will be able to demonstrate a good working knowledge of welfare reform and be able to advise Tenants on this accordingly.
- As an experienced officer, you will be confident visiting Tenants in their homes to discuss concerns and be confident in identifying any support needs.
Requirements
- High motivation and commitment to the very highest standards of customer care.
- Experience of rent collection as a Social Landlord.
- Ability to engage with customers and agree maintainable repayment agreements.
- Good working knowledge of welfare reform.
- Confidence in visiting tenants in their homes and identifying support needs.
Employment Type & Salary
Full-Time Monthly Salary: 30768 - 34207
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.
Housing Officer in Essex employer: Brentwood
Contact Detail:
Brentwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or local community groups. They can give you insider info about the role and even put in a good word for you.
✨Tip Number 2
Prepare for that interview! Research common questions for Housing Officer roles and practice your answers. We recommend using the STAR method to showcase your experience with tenancy management and customer care.
✨Tip Number 3
Show off your knowledge of welfare reform! Be ready to discuss how it impacts tenants and how you can help them navigate these changes. This will demonstrate your expertise and commitment to supporting the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Housing Officer in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in rent collection and customer engagement. We want to see how your skills match the role of a Housing Officer, so don’t hold back on showcasing your relevant experience!
Show Your Knowledge: Demonstrate your understanding of welfare reform and how it impacts tenants. We’re looking for someone who can advise tenants effectively, so include any specific examples or knowledge you have that relates to this area.
Be Personable: Since visiting tenants is part of the job, let your personality shine through in your application. We value high standards of customer care, so share any experiences where you’ve successfully engaged with customers or resolved issues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brentwood
✨Know Your Stuff
Make sure you brush up on your knowledge of rent collection and welfare reform. Familiarise yourself with the specific challenges tenants face and be ready to discuss how you can help them navigate these issues.
✨Show Your People Skills
As a Housing Officer, you'll need to engage with customers regularly. Prepare examples of how you've successfully communicated with tenants in the past, especially in difficult situations. This will show your ability to build rapport and trust.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with anti-social behaviour or negotiating repayment agreements. Think through your approach to these situations beforehand so you can respond confidently.
✨Demonstrate Your Commitment to Customer Care
Highlight your motivation for providing high-quality customer service. Share specific instances where you've gone above and beyond for clients, as this will resonate well with the council's values.
