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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing accounts and ensuring top-notch service.
- Company: Join a dynamic company focused on communication solutions and customer satisfaction.
- Benefits: Enjoy performance bonuses, extra time off, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: Experience in account management or customer service is a plus; strong communication skills are essential.
- Other info: Work closely with Business Development Managers and internal teams to support client needs.
The predicted salary is between 28800 - 43200 £ per year.
As an Account Services Executive, you will be the first point of contact for customers, ensuring a seamless service experience from initial onboarding to ongoing account management. You will play a key role in managing a defined territory from our head office, working closely with Business Development Managers (BDMs) and internal sales support teams to drive customer satisfaction, retain existing clients, and support business growth.
Your role will also involve upselling radio care packages and promoting service and maintenance solutions, ensuring clients maximise the value of their communication systems. You will act as a key liaison between clients and internal teams, ensuring smooth communication and efficient service delivery.
Key Responsibilities:
- Customer Account Management: Serve as the primary point of contact for clients, building strong, lasting relationships and proactively managing their accounts.
- Territory Management: Oversee a designated customer base from our head office, ensuring consistent engagement and support.
- Sales & Service Upselling: Identify opportunities to upsell radio care packages and service/maintenance agreements, helping customers optimise their solutions.
- Support for BDMs: Work closely with the Business Development Managers to assist with new account acquisitions and drive sales opportunities.
- Service & Maintenance Coordination: Ensure customers are aware of and engaged with our service and maintenance offerings, supporting contract renewals and customer satisfaction.
- Customer Support & Issue Resolution: Address queries, resolve customer issues promptly, and ensure a positive experience.
- Project Coordination: Work with internal sales, technical, and marketing teams to ensure the smooth delivery of solutions tailored to client needs.
- Account Growth & Retention: Develop strategies to enhance customer retention, loyalty, and account expansion.
- Contract Renewals & Negotiations: Assist with contract renewals, ensuring continued service agreements under mutually beneficial terms.
Key Skills & Experience:
- Proven experience in account management, customer service, or sales support, ideally within the communications, technology, or a fast-paced industry.
- Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with clients and internal teams.
- Exceptional organisational skills and the ability to manage multiple accounts and projects simultaneously.
- A proactive, customer-centric approach to problem-solving and account management.
- Experience supporting Business Development Managers and working with sales support teams.
- The ability to manage and prioritise tasks effectively to meet deadlines and customer needs.
- A team-oriented attitude with a strong focus on collaboration and service excellence.
Bonus & Benefits:
- Annual Bonus: Performance-based bonus awarded annually, linked to salary and overall performance.
- Time Off: Enjoy an additional day off for your birthday and an extra 3 days off between Christmas and the New Year as part of our commitment to work-life balance.
- Professional Growth: Opportunities for career progression and development within a thriving company.
Accounts Services Executive employer: Brentwood Communications Ltd
Contact Detail:
Brentwood Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Services Executive
✨Tip Number 1
Familiarize yourself with our products and services, especially the radio care packages and maintenance solutions. Understanding these offerings will help you confidently discuss them with potential clients and identify upselling opportunities.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into our company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare examples of how you've successfully managed customer accounts in the past. Highlight your ability to build relationships and resolve issues, as these skills are crucial for the Account Services Executive role.
✨Tip Number 4
Demonstrate your proactive approach by researching common challenges faced by clients in the communications industry. Be ready to discuss how you would address these challenges and enhance customer satisfaction.
We think you need these skills to ace Accounts Services Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Accounts Services Executive position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in account management, customer service, or sales support. Use specific examples that demonstrate your ability to build relationships and manage accounts effectively.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial for this role, make sure to illustrate these abilities in your application. Mention any relevant experiences where you successfully resolved customer issues or collaborated with teams.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Explain why you are passionate about the role and how your proactive, customer-centric approach aligns with the company's values.
How to prepare for a job interview at Brentwood Communications Ltd
✨Showcase Your Customer Service Skills
As an Account Services Executive, your ability to build strong relationships with clients is crucial. Be prepared to share specific examples of how you've successfully managed customer accounts and resolved issues in the past.
✨Demonstrate Your Sales Acumen
Since upselling is a key part of this role, think of instances where you've identified opportunities to enhance customer value. Highlight your experience in promoting services or products that benefited clients.
✨Emphasize Team Collaboration
This position requires working closely with Business Development Managers and internal teams. Discuss your experience in collaborative environments and how you’ve contributed to team success in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management strategies. Practice responding to hypothetical scenarios related to account management and service delivery to demonstrate your proactive approach.
