At a Glance
- Tasks: Support ticketing operations and ensure smooth matchday experiences for fans.
- Company: Brentford FC, a community-focused Premier League club with a vibrant culture.
- Benefits: Competitive salary of £30,000 and opportunities for personal development.
- Other info: Diverse and inclusive workplace committed to equity and innovation.
- Why this job: Join a passionate team and enhance fan engagement on exciting matchdays.
- Qualifications: Strong communication skills and experience with Ticketmaster Sport XR preferred.
The predicted salary is between 30000 - 30000 £ per year.
The role of the Ticketing Operations Executive is to support the Ticket Operations Lead with the running of the ticketing system and efficient access control delivery on match and events days, alongside the delivery of ticket sales for these matchdays and events. The successful delivery of these responsibilities plays a significant role in ensuring outstanding fan engagement on matchdays and when fans engage with Brentford to purchase tickets.
Key Responsibilities
- Working alongside the Ticketing Operations Lead, assist in ensuring that the Ticketmaster Sport XR ticketing system is effectively managed to deliver the requirements of the business.
- Setup and management of events to include but not limited to all games/events at the G-Tech Stadium, Wheatsheaf Park & Honeycroft Stadium.
- Configuring all events and games on the system (Ticketmaster Sport XR) in accordance with business requirements.
- Configuring Access Control systems (TM1 Entry / HID) for any event.
- Set up external events at the G-Tech stadium.
- Ensure matchday ticketing operations run smoothly for both internal colleagues and fans.
- Follow procedures and standards required for pre-match ticketing checks.
- Assist Venue Optimisation and Premium teams resolve technical ticketing issues, both matchdays and non-matchdays.
- Work closely with internal teams to ensure that campaigns, promotions and branding are correct on the ticketing website.
- Reporting sales figures internally to the business or to external hire stakeholders as required.
- Support with ticket reconciliation with other clubs.
- Ensure efficient day to day running of all ticketing services.
- Processing internal data in a methodical and organised way.
- Work as part of a team assisting in other areas of the office to meet business demands.
- Support Ticketing Operations Lead to meet business demands.
Knowledge
- Excellent written and verbal communication skills.
- Strong working knowledge of Microsoft Office.
- Professional, proactive and collaborative approach to problem solving.
Specialist Skills
- Strong attention to detail.
- Comfortable with following and building robust working processes.
- Ability to work under pressure to tight deadlines with high levels of personal resilience.
- Experience using Ticketmaster Sport XR.
- Strong Microsoft Excel reporting skills.
People Skills
- Excellent client-facing and internal communication skills.
- Build strong relationships with various different stakeholders (both internal and external) including but not limited to: Operations, Marketing, Venue Optimisation, Premium Services, Finance.
External Impact
- Represent the Club when assisting external stakeholders working on venue hire projects.
Innovation
- Support the Ticketing Operations Lead in the delivery of new initiatives or functionality to ensure the business remains progressive, while delivering best in class service for our fans or external stakeholders.
General Club Accountabilities
- To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
- To build and maintain good working relationships while maintaining a professional image.
- To keep confidential any information gained regarding the Club and its personnel.
- To always maintain a flexible approach to work.
Inclusion Statement
Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging. We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people. We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.
Safeguarding Statement
Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field. To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice. The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team.
Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.
Ticketing Operations Executive employer: Brentford Football Club
Brentford FC is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to the development of both its staff and young athletes. With a commitment to safeguarding and diversity, employees are encouraged to grow through continuous training and support, all while working in a dynamic environment at our state-of-the-art training ground in Jersey Road. Join us to make a meaningful impact on the next generation of goalkeepers and be part of a team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Operations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brentford Football Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brentford Football Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Operations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brentford Football Club:Your cover letter is your chance to shine! Tell us why you want to work at Brentford Football Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brentford Football Club!
How to prepare for a job interview at Brentford Football Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
