Brentford FC in London is seeking a Premium Experience Lead to manage the end-to-end premium member journey, from onboarding to renewal, delivering a consistently high-quality experience for Premium Seat Holders.
Reporting to the Head of Premium, you will lead a small team, coordinate with Sales, Ticketing, Marketing and Finance, and ensure accurate CRM records while driving renewals and premium delivery on matchdays.
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Premium Experience Lead: Elite Member Service & Renewals in Brentford employer: Brentford Football Club
Brentford FC is an exceptional employer that prioritises its fans and community, fostering a culture of inclusivity and development. Working at the Gtech Community Stadium in vibrant west London offers unique opportunities for personal growth and engagement in the football industry, all while being part of a team that values diversity and collaboration. With a commitment to creating a welcoming environment for all supporters, Brentford FC ensures that every matchday experience is memorable and rewarding for both employees and fans alike.
