Head of Stadium Catering in Brentford

Job Title

Head of Stadium Catering

Job Grade

RL4

Reports to

Venue Sales Director

Location

Gtech Community Stadium and Vantage

Department

Commercial

Sub‑department

Venue

Salary

Up to £75,000

Club

The Club Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently. Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day. We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC. We play in a new stadium, 15 minutes from Heathrow in vibrant west London. We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

Now in our fifth year as a Premier League Club, Brentford FC is firmly established at the top level of English football. Growth on the pitch is driving growth off the pitch, and we have an exciting opportunity for an experienced, creative, resourceful, and collaborative professional to join our dynamic Commercial Department as Head of Stadium Catering. Reporting to the Venue Sales Director, the successful candidate will have management responsibilities and oversight for all commercial and operational functions associated with catering activities at the Gtech Community Stadium. The Head of Stadium Catering will be responsible for managing the relationship with the appointed food and beverage partner (currently Levy UK) on both a macro and micro level. This diverse role requires a strategic approach to long term goal setting balanced with detailed operational knowledge to help drive performance standards and efficiencies day-to-day. The Head of Stadium Catering will work closely with the Venue Sales Director to translate the Club’s business and growth plans into clear catering objectives, budgets and delivery plans. The Head of Stadium Catering will be based between the Gtech Community Stadium and the Brentford FC head office (Vantage London).

Key Responsibilities

• Own and deliver the Club’s data-driven catering strategy, aligned to Club-wide commercial and brand objectives, with clear service, revenue, profitability, customer experience and innovation targets
• Develop and oversee the delivery of sales and service across both general admission areas and all levels of Premium Hospitality
• Manage the relationship with Brentford FC’s catering partner across all commercial and operational workstreams including supporting their on-site management team to ensure high performance and achievement of targets
• Provide functional leadership across the stadium catering operation, ensuring clear accountability, effective collaboration and consistent standards across Club employees and the catering partner’s on-site team
• Hold overall P&L responsibility for catering, including setting and agreeing sales targets, delivering the approved profit margin and rigorously controlling costs within agreed budgets and delegated authority
• Lead the annual catering business planning and budgeting process and provide clear forecasts, performance analysis and recommendations to senior stakeholders
• Own catering performance against the approved business and growth plan, taking timely corrective action where revenue, margin or cost performance falls below target
• Set and assure operational, service and quality standards for all stadium-based catering activity, holding the catering partner accountable for corrective action where required
• Lead continuous improvement with the catering partner to enhance customer experience, service delivery and operational efficiency on matchdays and other stadium events
• Prepare detailed reports and presentations for Club Ownership, the Board and the Executive Committee
• Maintain up-to-date knowledge of regulatory, market and economic developments affecting stadium catering, translating relevant changes into clear actions for the Club and its catering partner
• Anticipate and mitigate commercial risks, including regulatory changes or changes in consumer behaviour
• Analyse sales data and market feedback to identify opportunities for improvement and growth
• Collaborate with the Research and Insights team to incorporate market insights into sales strategies
• Collaborate with the operations team to ensure seamless delivery and service
• Embed the Club’s values and commitment to equality, diversity and inclusion within the catering partner’s team onsite
• Ensure the catering function and catering partner operate in accordance with relevant Club policies, contractual requirements, data protection obligations and agreed governance arrangements
• Ensure compliance with all applicable food safety, environmental health, health and safety, licensing, legal, ethical and financial reporting requirements

Knowledge and Specialist Skills

• Extensive senior-level experience leading the commercial and operational performance of complex, large-scale catering contracts within high-profile sports and/or entertainment venues
• Proven ability to

#J-18808-Ljbffr