Business Analyst in Wembley

The Club Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently. Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day. We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC. We play in a new stadium, 15 minutes from Heathrow in vibrant west London. We will never forget where we have come from, but we are excited about the future that lies ahead. Come join us.

Job Overview

The Business Analyst’s role is to understand and capture the business needs of the Off‑Field departments. Your work will pinpoint opportunities for improvement, drive the implementation of new initiatives, and help the club achieve its strategic goals. Whether leading smaller projects or supporting major programmes, you will be a trusted partner to the Off‑Field teams – ensuring technology solutions are fit for purpose and aligned with Brentford FC’s vision. You will actively champion the adoption of new technologies, identifying opportunities for innovation and efficiency, and helping departments embrace digital transformation through AI, automation, analytics, and emerging tools.

Key Responsibilities

• Business needs analysis: Integrate with off‑field departments to understand their operating models, challenges, and strategic direction. Translate these business needs into clear technology requirements that form the foundation for project delivery.
• Project support & delivery: Support larger, cross‑departmental projects by facilitating requirements gathering, process mapping, solution documentation, testing, and stakeholder engagement. Manage minor projects end‑to‑end, ensuring successful delivery and smooth transition to support.
• Process improvement & innovation: Drive efficiency and revenue by improving processes and promoting new technologies like automation and analytics across Off‑Field teams.
• Stakeholder collaboration: Build strong relationships with managed service providers and third‑party vendors, advising on technology process changes and software selection.
• Strategic alignment & technology planning: Collaborate closely with the Business operations team to translate strategic plans into actionable, outcome‑led technology roadmaps that drive departmental objectives and support the Club’s vision.

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR).
• To ensure compliance with the Club’s Code of Conduct.
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC.
• To keep confidential any information gained regarding the Club and its personnel.
• To maintain a flexible approach to work at all times.
• To ensure compliance with all Matchday Safeguarding processes.
• To ensure compliance with the Club’s Safeguarding Policy and processes.
• To promote and support positive mental health and wellbeing throughout the Club both on and off the field.
• To promote equity, diversity and inclusion at the Club, in line with our EDI strategy.

Person Specification – Knowledge

• Bachelor’s degree in Business, Technology, Information Systems, or a related field.
• Professional certification in business analysis (e.g. BCS/ISEB, IIBA, APMG, PMI).
• Strong understanding of business analysis methodologies (e.g. Agile, Waterfall).
• Familiarity with data protection, privacy, and relevant regulatory requirements.
• Knowledge of the sports industry or similar sectors (if relevant) and awareness of current trends, challenges, and opportunities in the sector.
• Understanding of digital transformation, automation and emerging technologies.

Specialist Skills

• Demonstrable experience as a business analyst.
• Ability to map and analyse business processes.
• Skilled in requirements gathering, documentation, and solution design.
• Proficient in data analysis and visualisation tools (e.g. Excel, Power BI, Tableau, SQL).
• Experience with project management tools and methodologies.
• Ability to facilitate workshops and stakeholder meetings.
• Strong problem‑solving and analytical skills.

People Skills

• Demonstrated project leadership, with experience both leading and collaborating across multiple teams and projects, and fostering consensus.
• Proven ability to build and sustain relationships with stakeholders at all levels, including influencing senior leaders.
• Experience building positive relationships with suppliers, motivating them to consistently deliver outstanding service and value.
• Skilled at managing competing priorities and balancing diverse stakeholder needs.
• Exceptional communicator, able to tailor messages for technical and non‑technical audiences and actively listen to stakeholder needs.
• Skilled facilitator of workshops and meetings, ensuring productive outcomes and broad engagement.
• Builds trust and rapport through empathy, emotional intelligence, and stakeholder advocacy.
• Acts as a champion for change, supporting stakeholders through transitions and new initiatives.

External Impact

• Represents the technology function in cross‑departmental and external meetings.
• Builds strong relationships with managed service providers and third‑party vendors.
• Advises on technology process changes and software selection for external partners.
• Ensures alignment of external solutions with organisational strategy.

Decision Making

• Operates with a high degree of autonomy in area of responsibility.
• Makes key decisions on authorised project areas including direction, budget, and delivery.
• Supports effective decision‑making in technology adoption and process improvement.
• Escalates significant risks or issues to senior leadership as appropriate.

Innovation

• Champions the adoption of new technologies and digital solutions.
• Identifies and implements opportunities for process improvement and automation.
• Leads or contributes to cross‑functional innovation projects.
• Stays abreast of industry trends and emerging technologies.
• Encourages a culture of continuous improvement within the team.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments’), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FC is committed to equality, diversity, and the safeguarding and welfare of all children and adults at risk. We expect all staff and volunteers to share this commitment and to contribute to a safe and inclusive environment for everyone involved in the Club. As part of our safeguarding culture, all staff are required to undertake role‑appropriate safeguarding training and to follow the Club’s safeguarding policies and procedures. These include the timely reporting of any concerns to the Club’s Safeguarding Team. All appointments are subject to safer recruitment practices. Pre‑employment screening will be carried out, which – depending on the role – may include an enhanced Disclosure and Barring Service (DBS) check. Brentford FC recognises the value of a diverse workforce and welcomes applications from individuals with a range of backgrounds. A criminal record will not necessarily prohibit an applicant from employment. This will depend on the nature of the role and the circumstances of any offences. However, we remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.