At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for our community.
- Company: Join Brentford FC Community Sports Trust, a leader in community engagement through sport.
- Benefits: Earn £12.31 per hour with opportunities for personal growth and community impact.
- Other info: Flexible working environment with a focus on inclusivity and safeguarding.
- Why this job: Be part of a unique café that combines hospitality with social projects and community support.
- Qualifications: Passion for customer service and teamwork; no prior experience required!
Role Overview
The Role We are looking for a passionate, hardworking Team member to serve our customers at our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. In this capacity you will work closely with all members of our new team. We are partnering with the homeless charity Change Please to create a west London training hub. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are also linking up with the University to offer a range of immersive opportunities for their catering and business students. This is a unique role as the usual aspects of a hospitality business will need to be balanced with the social and community programme. This makes for an enriching role dealing with a range of people and organisations. The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team we would like to hear from you.
Responsibilities
- To ensure compliance with all relevant policies, including health and safety and safeguarding policies
- To ensure compliance with the Club\'s Code of Conduct.
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
- To keep confidential any information gained regarding the Trust and its personnel
- To maintain a flexible approach to work at all times
- Preparing and serving coffee and tea to high standards
- Serving healthy food and drinks efficiently and professionally
- Responding to customer orders, questions, and concerns in a warm and helpful manner
- Accurately handling payments
- Maintaining high standards of cleanliness, safety, and hygiene at all times
- Being knowledgeable about our Clubhouse menu
- Working collaboratively with other team members
- Helping to create outstanding guest experiences
- Carry out your role with passion and pride
Food Safety & Regulations
- Adherence to HACCP and all other food safety regulations and COSHH regulations, ensuring the statutory requirements are met and all necessary records are maintained.
- Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and acting for service improvements.
- Ensuring safe working with kitchen equipment and that all other health and safety procedures are followed.
- To maintain a clean, healthy and safe working environment in accordance to guidelines.
People Management and Training
- Follow established protocols for data protection and privacy.
- Stay informed about safeguarding policies, procedures, and best practices.
- Collaborate with other team members and departments to create a cohesive approach to safeguarding.
- Participate in meetings and contribute to the development and improvement of safeguarding policies.
Key Internal Relationships
- Clubhouse General Manager
- Clubhouse Assistant Manager
- Clubhouse Chef
- Trust Business Services Manager
Key External Relationships
- PizzaSi
- Change please
- Brentford FC representatives
- Clubhouse Suppliers
Additional Requirements
- Good team player
- Successful and timely completion of all statutory e-learning requirements
Personal Qualities
- Excellent communication skills
- Works independently
- Organised and plans effectively.
- The ability to inspire others.
- Embraces Change
Additional Information
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at.
Inclusion Statement
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups - such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as \'reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone\'s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club\'s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.
About the Trust
With community work spanning more than three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all backgrounds. Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, employability, sports participation, health and community engagement. We have won the \'Football League Community Club of the Year\' award four times and have cemented our reputation as a community-led Football Club.
Casual Clubhouse Social Café Team Member in Brentford employer: Brentford Fc
Brentford FC Community Sports Trust is an exceptional employer that champions diversity and inclusivity, offering a vibrant work culture where employees can thrive while making a meaningful impact in the community. As a Casual Clubhouse Social Café Team Member, you will enjoy competitive pay, opportunities for personal growth through partnerships with local charities and educational institutions, and the chance to be part of a progressive organisation dedicated to using sport as a catalyst for positive change. Join us at our new Clubhouse Café in Gunnersbury Park, where your role will not only involve serving customers but also engaging with various community projects, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Clubhouse Social Café Team Member in Brentford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brentford FC Community Sports Trust. Understand their values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Café Team Member. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 3
Show your passion! When you’re chatting with the interviewers, let your enthusiasm for the role shine through. Talk about why you love working in hospitality and how you can contribute to creating outstanding guest experiences at the Clubhouse Café.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Casual Clubhouse Social Café Team Member in Brentford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about serving our community and being part of the Clubhouse Café team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re all about creating a warm and welcoming environment, so show us who you are and why you’d fit right in!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at Brentford Fc
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the Clubhouse menu and the types of food and drinks served. This shows your enthusiasm for the role and helps you answer questions about customer service effectively.
✨Show Your Passion for Community Work
Brentford FC Community Sports Trust values community engagement. Be prepared to discuss any previous experience you have in community projects or how you can contribute to their mission. This will demonstrate that you align with their values.
✨Prepare for Customer Interaction Scenarios
Think of examples where you've dealt with difficult customers or provided excellent service. Practising these scenarios will help you articulate your problem-solving skills and ability to create outstanding guest experiences.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various team members. Share examples of how you’ve worked well in a team and adapted to changing situations. Highlighting your flexibility will show you’re ready for the dynamic environment of the café.
