Brentford FC is seeking a Premium Experience Lead to deliver exceptional service for Premium Seat Holders across the member journey. You will report to the Head of Premium and oversee day-to-day service, matchday delivery and renewal activity to strengthen the Club’s premium offering.
You will lead a small team, coordinate with Sales, Ticketing, Marketing, Operations and Finance, and ensure high standards of communication, personalisation and problem resolution on both matchdays and non-matchday
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Premium Experience Architect in Brentford employer: Brentford FC
Brentford FC is an excellent employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable matchday experiences for fans. With a focus on employee growth and comprehensive training, staff are empowered to develop their skills while enjoying the unique atmosphere of the Gtech Community Stadium. Join us for a rewarding opportunity to connect with the community and be part of a passionate team dedicated to exceptional service.
