Brentford FC Limited is seeking a Premium Experience Lead to deliver a consistently high-quality experience for Premium Seat Holders across the full member journey. You will manage day-to-day services, support matchday delivery and drive renewal activity in collaboration with Sales, Ticketing, Marketing, Operations and Finance.
You will lead a small team of Premium Services Executives, shape communications strategies, and use feedback to drive improvements in personalisation and service
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Premium Experience Lead: Member Journeys & Hospitality employer: Brentford FC Limited
Brentford FC Limited is an excellent employer that prioritises a vibrant and inclusive work culture, where every team member plays a vital role in enhancing the matchday experience for fans. With opportunities for personal growth and development within the club, employees enjoy a supportive environment that values feedback and collaboration across departments. Working at the Gtech Community Stadium not only allows you to be part of a passionate community but also offers the unique advantage of contributing to memorable moments for supporters.
